Adding and Authenticating Your Domain

Adding and authenticating your domain in eventpage.ai is essential for branding and secure communication. Once your domain is authenticated, emails sent via eventpage.ai will appear as if they come directly from your organization, increasing credibility and reducing spam risks.

This guide will show you how to:

✅ Add a new domain to your profile.

✅ Copy the necessary DNS values (SPF, DKIM, DMARC).

✅ Send authentication details to your IT provider.

✅ Complete the authentication process.

1. Go to your profile settings and click Domain & Sender

2. Navigate to the Domains section.

3. Click Add Domain.

4. Enter your domain name and confirm.

💡 Tip: Use your organization’s main domain for better email deliverability.

⚠️ Important Notice:

Public email addresses like Gmail, GMX.de, Yahoo, and similar services cannot be used. You must use a custom domain (e.g., yourcompany.com) for authentication.

1. After adding your domain, eventpage.ai will generate DNS values for authentication.

2. Copy the following records:

• SPF (Sender Policy Framework) – Helps prevent email spoofing.

• DKIM (DomainKeys Identified Mail) – Ensures email integrity.

• DMARC (Domain-based Message Authentication) – Protects against phishing.

3. These records must be added to your DNS provider (e.g., GoDaddy, Cloudflare, Google Domains).

💡 Tip: Some DNS providers require TXT record values to be entered differently—check their documentation if errors occur.

1. Copy all DNS authentication values.

2. Send them to your IT provider or DNS administrator for configuration.

3. If you manage your domain yourself, log into your DNS provider and add the records manually.

💡 Important: The domain authentication process requires DNS changes, which must be done by someone with access to your domain settings.

1. Once your IT provider updates the DNS records, return to eventpage.ai.

2. Click Authenticate to verify the domain.

3. If the records are correctly set up, your domain will be marked as authenticated.

💡 Note: DNS changes may take up to 48 hours to propagate.

✅ Always use a verified organizational domain for email sending.

✅ If authentication fails, double-check the DNS records with your IT provider.

✅ Regularly update domain settings to maintain authentication status.

✅ Use a tool like MXToolbox to check if SPF, DKIM, and DMARC are correctly set up.

A: It usually takes a few minutes but can take up to 48 hours, depending on your DNS provider.

A: Ensure your IT provider has correctly added the SPF, DKIM, and DMARC records and try again.

A: No, authentication only works with custom domains (e.g., yourcompany.com).

A: Use https://mxtoolbox.com or a similar tool to verify DNS records.