Related Questions:
Why did my email fail?
Environment:
Event Temple Web App
Answer:
Occasionally an email will fail to send with the following error (although the Error ID will be different)
Failed with the following error: An internal error occurred. If this issue persists, please contact support and copy/paste this request_uid: "6CA2F6EE:2DF0_0A4D00A6:01BB_6261B3DC_89807:7595"
This is most likely due to sending an email with an invalid attachment/file type. See this list of the file types currently accepted. If the file type is not listed, please attempt to resend the email without the attachment, or convert the attachment to a valid file type.
If the file type is listed, and you're still unsure why you got this notification, please reach out to our friendly support team who will be happy to investigate for you.