If you’d like to make a complaint, please get in touch and we’ll look into this for you.
How to get in touch with us:
App: If you’re a EverUp customer, you can message us in the app under the Help section.
Email: Email us at
Post: If you’d prefer, you can put your complaint in writing and send it to:
EverUp Complaints Group
EverUp, Arquen House 4-6 Spicer Street, St. Albans, England, AL3 4PQ
What happens next?
We’ll be in touch within 3 business days to try to resolve your complaint. If we can’t do it in this timeframe, please note that we’re typically allowed up to 15 business days (or in some cases up to 45 days) to investigate your complaint and produce what’s called a ‘final response’.
If you’re not happy with our final response, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you have to do this within 6 months of the date of our final response.