Email providers handle the technical aspects of sending emails, ensuring reliable delivery, and maintaining communication with your audience. By integrating an email provider, you can send timely notifications, like order confirmations or shipping updates, and customize messages to reflect your brand.
1. Setting Up Your Email Service Provider
To configure your email provider in the Evey app, follow these steps:
From the Evey Dashboard, click "Settings" in the top right corner.
From the settings, select Email Service.
In the Provider section, select your preferred email provider from the available options.
Each provider may have unique configuration requirements. Be sure to gather the necessary information from your chosen provider, then enter these details into Evey. Here are the credentials for each provider:Alternatively, you can set up a custom SMTP server by entering your server details. This option lets you use your own email server for added control.
2. Custom Sender Information
To personalize the sender details for your emails, adjust the Sender Name and Email Address fields. This customizes the “from” name and address customers see in their inbox, helping maintain brand consistency. You can edit these settings in Shopify by accessing the link provided in Evey, which directs you to the relevant settings page.
3. Send a Test Email
To verify your email setup, send a test email to a test recipient’s email address:
Enter the recipient’s email address.
Click "Send" to send a test email and confirm it arrives as expected.
If there are any issues, refer to the Send Test Email: Troubleshooting Issues article for detailed troubleshooting steps.
Using Klaviyo? Refer to the Evey Events and Klaviyo Integration: Customizing Ticket Emails article for detailed steps on setting up your Klaviyo integration.