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Why Does My Evey Events Apple Wallet Pass Ticket Font Turn White With a Background Image?

If you've added a background image to your Apple Wallet pass and noticed the text always displays in white, even after selecting a different font color (like black), this is a known issue affecting Apple Wallet passes across Evey.


What Causes This?

When a background image is uploaded for the Apple Wallet pass, the font color setting doesn't apply correctly. The text defaults to white regardless of which color is selected in the customization settings.

There currently isn't a code-level override available for Apple Wallet styling, so the font color can't be forced manually while a background image is in use.


Recommended Workaround

Until this is resolved, the best way to avoid this issue is to not upload a background image in the Apple Wallet customization. Without a background image, the font color setting will display correctly.


Is This Being Fixed?

Yes, this is a known, longstanding issue that requires a longer-term update from our development team rather than a quick fix. There's no ETA yet, but this article will be updated once a fix is available.


If you have any questions, feel free to reach out to our support team

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