Head to upcoming transactions:
✅ If the subscription is visible, select the upcoming payment → tap on 'Block future payments'.
Blocking subscription in Example Bank is only preventing a specific subscription amount from being charged.
It does not:
Cancel your agreement with the merchant
Prevent merchant from charging a different amount
Prevent merchant from applying the charge to a different payment method you have stored with them
You can check how to block the merchant in our dedicated FAQ article.
👉 You must contact the merchant to make sure the subscription is cancelled.
❌ If you have any other questions:
Open the payment details from your past transactions → scroll down → select 'Get help' → choose the most relevant option.
If you see a pending transaction for the subscription you already cancelled, please try to contact the merchant to clarify it.
👉 Find out the transaction release date by going to transactions → tap on the payment → check payment status.