How can you manage seats on Expandi?

The license (subscription) on Expandi is based on the number of seats. This means that the owner of the user account (and its Workspace) can purchase additional seats for LinkedIn accounts, see the number of seats available, add or remove them, and easily swap the LinkedIn accounts connected to the seat (transfer seat).

1 subscription created on Expandi can have multiple seats in it
The price on Expandi is per seat
1 seat can be connected to (used for) one LinkedIn account at a time
Disconnecting a seat from a LinkedIn account doesn't cancel the seat (you would still need to pay for it). The seat has to be removed following the steps here.

Keep in mind that the price depends on the number of seats purchased (it does not matter if they are connected to any LinkedIn account or not). This applies to all Expandi users and our partners who use the Stripe payment processing platform.

Transferring seats is useful when a LinkedIn account becomes restricted, an employee leaves, or an account appears as temp_name (not fully synced), and you don't plan to use it anymore. When a seat is transferred, it is disconnected from the current LinkedIn account and reassigned to another one, allowing you to continue using the subscription without interruption.

From the 'LinkedIn settings' page, you can only transfer a seat once a month
From the 'Subscriptions and payments' page, there's no limit on how many times the seat can be transferred to another LinkedIn account per month

Users who manage multiple LinkedIn accounts can hold several subscriptions and organize different billing cycles for specific account groups by assigning each LinkedIn account to the subscription that best fits their needs.

Workspace subscriptions | FAQ

I created two workspaces on Expandi. Can I manage subscriptions for both workspaces in one place?

Each workspace in Expandi has its own dedicated Subscriptions and Payments page. There isn’t a single page where you can view subscriptions from all the workspaces you own in one place.

Can I transfer seats (subscriptions) between multiple workspaces that I own and LinkedIn accounts added there?

Seats can only be transferred within the same workspace and between LinkedIn accounts added to that workspace. It’s not possible to move a seat from an account in one workspace to an account in another workspace.

Can a workspace member or admin access my payments and subscription page?

Only the workspace admin and the owner can access subscription-related information.

Where to find the 'Subscriptions & Payments' page for each of my workspaces?

Go to the workspace menu
Click on the workspaces list and on the workspace you'd like to open
Now, click on the 'Subscriptions and payments' menu option to see all subscriptions that are created under the opened workspace

How to create a new subscription?

In your workspace, click on the 'Subscriptions & Payments' menu option:
Click on the 'Create a new subscription' button:
Select the plan, the number of seats you'd like to purchase with this subscription, add your bank card details, your billing address, and click on the 'Create card and pay' button:
Now it will take a few minutes for the new subscription to be created and for the payment to be processed:
The next step (optional) would be to invite your teammates to your workspace. You can do it now, or you can skip this step for now and do it later:

Your new subscription has been created now!

How to add/remove active seats?

Please see the video below for the steps:

Open the workspace in which you'd like to add/remove seats. To do that, go to the workspace menu and open the workspace list. Then click on the workspace you need to adjust the subscription seats for
Now, click on the 'Subscriptions and payments' menu option to see all subscriptions that are created under the opened workspace
In the Subscriptions & Payments section, you can find all created subscriptions and seats purchased for them. As well as the price, the next billing, etc.
To add/remove the number of seats under a subscription, you need to click on the 3 dots button and select the option Edit amount of seats
A pop-up window will appear where you can change the number of seats for the subscription (increase or reduce the current number you see) and click on the Save changes button to apply changes

Why can I not reduce the number of seats on the subscription?

You will only be able to remove the seat (subscription) from your Expandi account if there are no LinkedIn accounts connected to that active seat (subscription) you are trying to remove.

For example, if you have 2 active seats and both of them are connected to LinkedIn accounts, you would not be able to reduce the number of seats, unless you disconnect one of the seats from a LinkedIn account it is currently connected to.

Please see a video demonstration (tutorial) of such a scenario and how to resolve this below:

How to disconnect the seat from a LinkedIn account and remove that seat from a subscription?

Please see the steps in the video below:

In your workspace, click on the 'Subscriptions and payments' menu option to see all subscriptions that are created under the opened workspace
Click on the 3 dots button and select the option Go to subscription page
In the subscriptions page, under the Active seats tab, find the LinkedIn account that you wish to disconnect the seat for and click on the 3 dots button next to it
Select the option Remove from subscription
A pop-up window will appear informing you if there are any active campaigns at the moment under the LinkedIn account you wish to disconnect the seat from. To disconnect the seat from a LinkedIn account, click on the Remove button. In the same window, you can also transfer the seat to another LinkedIn account by clicking on the Transfer subscription option instead.
Once you click on the Remove button, you'll see that an active seat was disconnected from a LinkedIn account, and it's inactive now. As per the example below, there are no more LinkedIn accounts connected to an active seat under the Active seats tab; it's empty now
Now the next step would be to remove that seat from the subscription itself (if you're not planning to use that seat for another LinkedIn account). To remove the seat from the subscription, click on the Edit button:
In the pop-up window, reduce the number of seats. In this case, since the seat was disconnected from one LinkedIn account, we will be reducing the number of seats by one. Once it's done, click on the Save changes button to apply the changes to the number of seats. In the example below, we're changing the number of seats from 3 to 2

Now the seat is also removed from the subscription. These would be the steps to disconnect a seat from a LinkedIn account, as well as remove the seat from the subscription.

How to disconnect and remove a voucher code from a LinkedIn account?

If you are one of our partners or resellers and use voucher codes to activate LinkedIn accounts, the steps below would be the ones you'd have to follow to disconnect and remove a voucher code from a LinkedIn account.

Open a LinkedIn account that you wish to disconnect a voucher code from and go to the 'LinkedIn settings' -> 'Manage account seat' section
In the 'Manage account seat' section, you'll see a button called 'Disconnect'. Click on the 'Disconnect' button
Select the reason and click on the 'Unsubscribe' button
Once it's done, you'll see that the LinkedIn account doesn't have a voucher code attached to it anymore, and the voucher code is removed.

How to transfer (replace) the seat from the current LinkedIn account to a different one?

Keep in mind that you will only be able to transfer seats from one LinkedIn account to another if they are added under the same workspace. Seat transferring between LinkedIn accounts added under different workspaces on Expandi is not possible.

Also, if you're transferring a seat from the 'Subscriptions and payments' page, there's no limit as to how many times a month you can do it.

However, if you're transferring a seat from the 'LinkedIn settings' page, you can only do it once a month.

Please see the video below on how to transfer (replace) a seat from one LinkedIn account to another:

In your workspace, click on the Subscriptions & Payments menu option
Click on the 3 dots button and select the option Go to subscription page
In the subscriptions page, under the Active seats tab, find the LinkedIn account that you wish to transfer the seat from (keep in mind once you transfer the seat from a LinkedIn account that LinkedIn account won't have an active subscription anymore and won't be accessible) and click on the 3 dots menu next to it:
Select the option Transfer subscription:
A pop-up window will appear where you'll have to select a LinkedIn account to which the seat should be transferred. Keep in mind that only LinkedIn accounts that do not have an active subscription at the moment will appear in the list. You can use the search field to look for the account by entering its LinkedIn email address. Once you find the account, click on it to select:
Click on the Replace button to save the changes:

The seat has now been transferred from one LinkedIn account to another!

How to connect a LinkedIn account to an available active seat or a voucher code?

Please see the video below on how you can connect a LinkedIn account to an active seat:

Click on the All LinkedIn accounts button
Find a LinkedIn account that you wish to activate (connect an active seat to). Make sure that it's the one without an active subscription at the moment. Once you locate the LinkedIn account, click on the No subscription button
When you click on it, you'll be taken to the LinkedIn settings of that account, the 'Manage account seats' section. Now, click on the +Add a seat for this account button
A pop-up window will appear where you'll be able to see all the subscriptions you created and the available seats in them. Select the one that has available seats, so that one of the seats can be connected to the LinkedIn account. Then click on the Activate seat button. If you have a voucher code, it can be added in the 'Invitation code' field:

The active seat is connected to a LinkedIn account successfully now!

How to connect a LinkedIn account to an active seat if there are no available seats under the subscription?

Please watch the video below for the steps:

Click on the All LinkedIn accounts button
Find a LinkedIn account that you wish to activate (connect an active seat to). Make sure that it's the one without an active subscription at the moment. Once you locate the LinkedIn account, click on the No subscription button
When you click on it, you'll be taken to the LinkedIn settings of that account, the 'Manage account seat' section. Now, click on the +Add a seat for this account button
A pop-up window will appear where your subscription will be displayed. If you currently have no available seats under the subscription, you'll see that the subscription displayed says 0 available seats

This means that you can only activate this LinkedIn account by adding an additional seat under this subscription, so you'll have 1 available seat that could be used for the LinkedIn account.
To add an additional seat under the subscription, click on the + button:
Adjust the number of seats. Since we're trying to activate one LinkedIn account, we'll be increasing the number of seats from 3 to 4. Once it's done, click on the Save changes button to apply the changes to the subscription:
After that, you'll see that now you have 1 available seat under the subscription. Select the subscription and click on the Activate seat button to connect the seat to a LinkedIn account:

The seat is added to a LinkedIn account now, and it's active!

How can you choose/apply an existing seat when adding a new LinkedIn account?

Please watch the video below for the steps:

Follow the steps to add a new LinkedIn account here.
On the subscription activation step, you will see your active subscription and available seats under it. Select that subscription and click on the Activate seat button. If you have a voucher code, it can be added in the 'Invitation code' field:

Now the new LinkedIn account has an active seat connected, and is active!

How to add a voucher (invitation) or a discount code to a new subscription?

A voucher (invitation) or a discount code can be added to a subscription whenever you create a new subscription on Expandi. You will not be able to apply a discount code to an already-created subscription.

When you follow the steps here to create a new subscription under your workspace, you will notice on the right side of the screen that there's a 'Code' section (field) where you can enter your voucher (invitation) code or a coupon (discount code).

Select the plan and enter your voucher (invitation) or a coupon/discount code in the 'Code' field, and only then click on the 'Confirm' or 'Create card and pay' button. If you're entering a discount code (not a voucher code), you will also need to provide other details, such as bank card information, billing address, etc.

The discount code will be applied to all seats added under this new subscription.

If you entered a voucher code and clicked on the 'Confirm' button, the next step will be to add a LinkedIn account that'll be connected to the voucher code you entered. In such a case, you're not creating a new subscription; you're just adding a voucher code for a new LinkedIn account.

What to do if you had canceled your subscription before and want to activate a subscription and connect an active seat for the same LinkedIn account again?

Once the subscription (and all seats in it) is canceled on Expandi on the Subscription & Payments page, the subscription status will appear as canceled, and you will not be able to re-activate the same subscription. It's not possible if it's been canceled.

In such a case, the only way to have an active subscription again (and seats under it) is by creating a new subscription on Expandi, purchasing seats in it, and then connecting the seat(s) to your LinkedIn account(s).

Follow the steps here to create a new subscription.
Once the new subscription is created, the steps described here should be followed to activate a LinkedIn account by connecting an active seat from a new subscription.

Once the above is done, your LinkedIn account will be active again, and you can continue using Expandi!

How to cancel a subscription and all active seats under it?