These things happen!

If you’d like to cancel a booking, we’d ask that you give us at least 7 days notice so that we can ensure that both the brands and our partner agencies are fully aware. Failure to do so may affect your chance of being sponsored in future.

To cancel, navigate to Your bookings - this is on the menu on the left-hand side panel of Experience This. Here, you will see a view of all your upcoming events - you will need to click into the event page you wish to cancel by clicking 'Status & Timings'.

On this page, you will see an overview of all the tasks and milestones related to the event, and an activation summary on the right hand side. Underneath the activation summary, you will see a Refunds & Cancellations button. 

Clicking on Request cancellation will open a form where you will need to choose a reason for cancellation from a drop-down menu and then write a message to other stakeholders (brands and partner agencies) explaining why you need to cancel. 

There is an option to exclude sending the cancellation email to the venue. This can be used if you have several team member accounts for your venue and want to exclude them from receiving the cancellation email.

If you leave this tick box unchecked, every stakeholder in the booking will be notified automatically and your booking will be cancelled.