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Venue Helpdesk: how do I use the Rate and Review Form
Venue Helpdesk: how do I use the Rate and Review Form

How to use the Rate and Review Form, and why it is important to use it

Rachael Bosanquet avatar
Written by Rachael Bosanquet
Updated over a week ago

We will sometimes ask you for feedback via a Rate and Review Form. You will receive a request for this via email, or you can access the form via the Status & Timings section of your booking.

Why should I complete the form?

This is your chance to give us feedback, and this information is a really valuable source of information for the continuing improvement of the experiences and is regularly reviewed and analysed by the Brand teams.

Filling out the form also boosts your profile on Experience This, meaning you are more likely to get sponsorship in the future.

How to fill out the form

Question 1: Experience Feedback

First of all, let us know how you would rate the experience overall by clicking on the boxes. 5 yellow boxes would indicate you are extremely satisfied.


Add comments in the text box below to give further detail.

Question 2: Footfall

This is so the brand teams can see if there was a footfall uplift caused by the activation.

Standard footfall: Typical footfall over a similar time frame to the activating period.

Event footfall: Footfall over the activating period

Question 3: Sales

This is so the brand teams can see if there was any sales uplift caused by the activation.

Select one core product that you have collected sales data for from the dropdown.

Select the right size and currency of product to give the most accurate data.

For example, Example Brand - Keg - NI (£).

Standard volume: What you would usually sell over the activating period

Event volume: How much stock sold over the activating period.

Question 4: Photos

In this last section, you can upload any photos to support the comments above, and to show the booking in action.

If you wish to add a video, you will ned to upload it to Vimeo or You Tube and link it here.

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