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Account Management Dashboard
Account Management Dashboard

Increase customer retention rates with a visual account management tool

Eve Whyte avatar
Written by Eve Whyte
Updated over 2 years ago

Increasing customer retention rates by 5% increases profits by up 25% to 95%.

Know your last touchpoint with your most valuable customers, product mix, sales history, and what you have planned to retain their business

How it works

We group customers by the number of days that's passed since you last connected:

3 Months +
2-3 Months
Last Month
This Month

Activity Links

Last Activity

A symbol (meeting) with a direct link to the last Activity your team completed

Next Activity Planned

A symbol (phone call) indicates the next Activity planned

No Activity Planned

A 'Caution Sign' means there is no activity or call cycle planned - click to create an activity or set up a call cycle

Sales Data

Exsalerate can import your sales data to give you useful insights into each account.

We display 3 key periods to help you to compare to the previous period's performance.

Month to Date (MTD)

This shows the value of total sales for the current month compared to the current month last year.

Year to Date (YTD)

This shows the total value of sales for the current financial year e.g 1 July - 30 June

To set your business financial year click here

12-Month Value (12M)

This shows the total value of sales for a rolling 12-month period.

Product Share

The pie graph shows a share of the wallet that the customer has purchased (based on sales codes) so you can get a sense of the different products and services they are buying.

We also display credit notes here.

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