📞 Phone Support
Week 29: Monday–Friday, 10:00 AM–2:00 PM
Week 30: Monday–Friday, 10:00 AM–12:00 PM
Week 31: Monday–Friday, 10:00 AM–12:00 PM
Weeks 32–34: Monday–Friday, 10:00 AM–2:00 PM
💬 Chat and Email
As always, you can contact us via chat and email during our regular opening hours:
Monday–Friday, 9:00 AM–4:00 PM
Please note that response times may occasionally be longer than usual. We will respond to your inquiry as quickly as possible and appreciate your patience.
Salary Payments 💰
No Changes to Salary Payments:
There will be no changes to salary payments during weeks 29, 33, and 34.
Changes to Salary Payments:
During weeks 30, 31, and 32, the following changes will apply:
We will process salary payments three times per week:
Monday
Wednesday
Friday
This applies regardless of whether your invoice has been approved for fast payment or not.
Instant transfers will not be available during the weeks 29-32.
Do you receive salary payments on the Last and First Business Day of the Month?
These payments will, of course, be processed as usual.
General Information About the Factofly Team During the Summer Holiday Period
We would like to inform you that during the summer holiday period, fewer employees than usual will be available in our Support and Accounting departments.
As a result, response times for chat and email may be longer, phone lines may be busier, and some inquiries may not be answered immediately.
We appreciate your patience and understanding during this period. We always do our best and go the extra mile to assist you as quickly and effectively as possible.
Thank you for your understanding, and we wish you a wonderful summer ☀️