We’ve baked payment reminders right into Famly. Most nudges now go out automatically, and you can still top them up with manual reminders when it makes sense.
Automatic payment reminders
Automatic payment reminders are gentle nudges Famly sends for you, so you don’t have to chase parents for payments manually. They’re sent by email, push notifications and in-app to payers who have a negative balance, have a saved payment method, and are not on auto-pay.
Reminders go out twice:
On the invoice due date
Again one day after due date, if the payer still has a negative balance
See what’s being sent to payers
On due date (Day 0)
On due date (Day 0)
Email:
Subject: Your payment is due today
Body:
Hi [Payer name],
We’re just letting you know that you have an invoice due to be paid today.
View your current balance and pay by logging into Famly.
👉 Pay invoice here
Much appreciated 💜
In-app notification:
You have an invoice due today. Click here to pay now.
1 day after due date (Day 1)
1 day after due date (Day 1)
Email:
Subject: You have an overdue payment in Famly
Body:
Hi [Payer name],
Your invoice was due yesterday and it seems to have not been paid.
To prevent any late fees or service interruptions, please pay the outstanding balance immediately. You can pay and find all the details in your Balance tab in Famly.
👉 Pay invoice now
We appreciate your cooperation 💜
In-app notification:
You have an invoice that was due yesterday. Please pay as soon as possible.
Where to find automatic payment reminders in Famly
There’s no separate settings page to turn automatic payment reminders on or off. However, you can keep track of automatic payment reminders in the Billing and Payments Settings page and on the Debt collection report.
Billing and Payments Settings
You’ll see the feature explained under billing cycles in the 'when do you want parents to pay' question.
Debt collection
Automatic payment reminders are visible in the Last reminder sent column in the Debt report. Look for the automatic icon that indicates if a reminder was sent automatically in.
How to send a manual payment reminder
If you need to follow up again (for example, after Day 1), you can send manual reminders by email from the Debt report. You can send payment reminders in bulk or individually, to remind bill payers who haven't paid their invoices.
☝️ To access the Debt collection section, you'll need the 'Show Financial Reports' permission enabled.
To do this:
Finances → Debt
Use the filters to select payers with outstanding or overdue debt, or search by name
Select all, or select payers you wish to send reminders out to, by checking the checkbox next to their name(s)
After selecting your payers, click on the Send payment reminders button, found on the right
A pop-up will open where you can select New Message to create your own, or Payment reminder, a standard message template (as below)
Save your templates for future use!
Once you are happy with the message, click preview and then send [number of] reminders.