Overview
As part of our continued improvements to keep you informed and up to date with your Farmbot devices, we have introduced more detailed statuses to provide insight when something unexpected happens to your Xtend devices. These new statuses go alongside the familiar 'Delay' status for your Xtend and attached sensor.
New Statuses for Xtend & related sensors
Status | Definition | Example | Applies to |
No Data | Monitor has not received a transmission from the Xtend within expected time window. | Xtend may have been moved out of range or the line of sight is interrupted. e.g. Grass has overgrown in the field between the Xtend and Monitor, breaking the line of sight connection. | Xtend device |
Error | Sensor data has been received but the data isn’t logical. | Most likely indicator of sensor issues/broken sensor. | All sensors |
Error (High) | Sensor data has been received, but the reading is unusually high | Most likely indicator of sensor issues/broken sensor. | All sensors |
Error (Low) | Sensor data has been received, but the reading is unusually low | Most likely indicator of sensor issues/broken sensor. | All sensors |
What does this look like?
On your Map View:
If your Xtend has No Data or an Error - The map flag for the related Xtend and sensor on map view will show as grey with a dash instead of most recent metrics, indicating there has been an error or issue, similar to the Delay status.
On your Sensor Summary Lists:
You will see a new label in the Device Status column, either 'No Data' or 'Error' on your summary list alongside the sensor to let you easily identify which one is having issues.
On your Sensor Details pages:
When you open the graph page for a sensor with a status of 'No Data' or 'Error' it will display the status label in the blue header bar, as well as displaying a grey bar on the graph for the time period in which the error was received.
When hovering over the grey bar with your mouse (or when you tap on it on mobile), you can see what type of error it has received.
What should I do if I receive an Error or No Data status?
Using the table at the beginning of this article, you can troubleshoot the possible cause of the issue, and reach out to Customer Success for further support. Let the team know type of status your device is displaying to help diagnose and fix the problem for you faster.