Our Health Check process is a routine review we perform for our Enterprise merchants to ensure that Fast Bundle is running smoothly and delivering optimal results for your store. The goal is to identify any functional issues, review key business metrics, and provide actionable recommendations for optimization.
The process involves three main categories:
Functionality
Business Metrics
Best Practice Recommendations
Below, we break down each category in detail:
I. Functionality
In this category, we check whether all bundle-related features are working correctly on both Web and Mobile. To check these metrics, one bundle is chosen at random for each bundle type.
Display bundle on online store (Web / Mobile):
We verify that bundles are visible to customers on your storefront.Seamless display (Web / Mobile):
We confirm that bundles appear in the correct format without overlapping elements, broken layouts, or design issues.Bundle Add to Cart button (Web / Mobile):
We test the "Add to Cart" functionality to ensure bundles can be added properly on all devices.Discount application (Web / Mobile):
We check if bundles' discounts are applied accurately at both the cart and checkout stages.Invalid BAP (Bundle as Product):
This issue occurs when a Multi or Cart Transform BAP (bundle as a product) is added incorrectly via other buttons (such as collection pages, suggested products, cart drawer, homepage features, or draft orders). In such cases, the dummy product is added to the cart instead of the actual bundle. This causes problems with:Inventory is not syncing correctly from individual products.
Product variants are not appearing in the order.
As part of the Health Check process, we review your store to see whether any Invalid BAPs have occurred.
Discount method:
Fast Bundle supports two discount methods, and during the Health Check, we check which one is active in your store.
Function Discount:
An automated discount code that utilizes Shopify functions to implement the discount at both the cart and checkout stages. In the list of Shopify discounts, only one discount code is generated for this purpose.Cookie Discount:
For each session, including a bundle purchase (customer-cart experience), we generate a distinct discount code, which is then stored as a product discount within the list of Shopify discounts. This discount is saved in cookies and retrieved from them to be displayed on your cart page and during checkout.
We recommend using the Function Discount, as it is the latest method and provides a smoother, more visually appealing experience.
3-Line Code:
Some long-time users may have a code in the theme to activate Fast Bundle. However, it's crucial to only activate Fast Bundle using our 'App embed' in the theme to display bundles seamlessly.Therefore, we need to ensure there's no Fast Bundle code in the "theme.liquid" file.
App Embed Status:
We check if the app embed is turned on or off. Enabling the app embed is crucial for Fast Bundle to display correctly in your store.Script Tag Status:
In the past, some merchants forgot to enable the app embed, which caused bundles not to display. To prevent dissatisfaction, since mid-October 2023, Fast Bundle automatically runs with a fallback script tag if the embed is not enabled.However, this can cause issues if you intentionally deactivate Fast Bundle but keep it installed, because the script may continue running in the background.
That’s why, as part of the Health Check process, we:
Verify that the app embed is enabled.
Remove the script tag for you if the embed is active.
This ensures that your bundle widgets load faster in your store and that you have full control over enabling or disabling the Fast Bundle app.
Cart drawer (Web / Mobile):
Here, we examine:Whether your shop has a cart drawer.
If the cart drawer has been properly set up in the Fast Bundle app
Whether the cart drawer is working correctly without issues.
If we find that you are using cart drawer for your own shop but it has not been set up for your bundles, message below will be sent to you via intercom.
Cart Drawer Setup:
For shops using a cart drawer provided by a theme or a third-party app, the Fast Bundle “Add to Cart” button cannot automatically open the cart drawer. Our goal is to replicate the same behavior as the original products so that the cart drawer opens when a bundle is added.
To set up the cart drawer correctly, we need the following functions:
Cart update: The function that updates the cart.
Open cart: The function that opens the cart drawer.
For shops using the theme’s cart drawer, the function names should be obtained from the theme developer.
For shops using a third-party app, the required information can be requested from the app’s support team.
In some cases, we already have functions for several themes and apps stored in our database. If the name of the theme or third-party app is provided, we can configure the cart drawer setup on our end.
II. Business Metrics
In this section, we review your shop’s performance with Fast Bundle to ensure you are on the right plan and maximizing results.
Multi-Shop:
If your store has multiple domains, we check each domain where Fast Bundle is installed to ensure everything works properly.Past 30 Days Bundle Sales:
We evaluate the number of bundles sold in the last 30 days.Shop GMV (Gross Merchandise Value):
We review your overall store sales for context.Bundle Sales Health:
We compare your total bundle sales with your plan limits. This helps us confirm whether you are within your current plan capacity, may need an upgrade, or could benefit from strategies to boost your sales with us.Bundle Sales Trend:
We analyze whether your bundle sales are increasing, decreasing, or stable over time.
III. Best Practice Recommendations
After checking functionality and performance metrics, we also review whether your store is using the best practices we recommend for Fast Bundle. This ensures that you are getting the most out of the app and increasing your Average Order Value (AOV) and bundle sales.
Dynamic Pricing:
Dynamic pricing is a display option for bundle product pages where the price shown at the top of the page automatically updates in real time as customers select items for the bundle.
For Mix & Match bundles, the price starts at $0.00 and increases as customers add products.
For Fixed bundles, the minimum price of the bundle is displayed at first, and if customers choose a variant with a higher price, the total price which is displayed at the top of the bundle as a product page, will be updated accordingly.
During the Health Check, we review whether dynamic pricing has been set up in your shop. If not, we recommend enabling it.
Outstanding issue
This refers to cases where a Flamingo merchant has contacted us, an issue was detected in support chat, and the ticket is still under investigation by our Tech Team. If such issues exist, we follow up with the Tech Team to ensure they are prioritized and resolved as soon as possible.
Unanswered ticket updates
Sometimes, after we provide an answer on a ticket and inform the merchant, our message may remain unseen, and the merchant might not receive it. As part of the Health Check process, we verify whether the Flamingo merchant has received our response and has either replied or confirmed it.
Bundles page
The Bundles Page is a dedicated page created by Fast Bundle where you can display all your bundle offers in one place. We check whether your store has this page set up, as it helps customers easily explore all available bundles.
Collection of Bundles
Two bundle types, Fixed and Mix and Match, create their own Bundle as a Product (BAP) page. These bundle products can be grouped into a collection page, allowing you to showcase bundle products together. We check if such a collection exists in your store.
(For demonstration purposes only)
Featuring Bundles in the Main Menu
Adding the Bundles Page, Bundle Collection, or Bundle Builder directly to your main menu increases visibility and encourages more customers to engage with bundles. We review your store’s main menu to see whether bundles are highlighted in this way, and if not, we recommend it.
Bundle Variant Selector Display
Fast Bundle supports two types of variant selectors: Drop-down and Color swatch. During the Health Check, we compare your bundle variant selector to your theme's variant selectors of standard products and recommend the option that best matches your theme for consistency.
What Happens if Issues Are Detected During the Health Check?
During the Health Check process, if any issues are detected with the factors mentioned above, we take steps to resolve them for you. Some fixes may require additional permissions or details from your side, in which case your account manager will personally reach out via email to keep you informed.
If a technical issue cannot be resolved on our end, a banner will appear in your Fast Bundle admin panel, inviting you to contact us via chat or email so we can work together to resolve it. Banner below will be visible in the application.
Will I be informed about the results of the Health Check?
Yes! Once all criteria have been reviewed for your store, an email will be sent by your account manager summarizing the status of your shop and the results of the Health Check. If any actions are required on your side, these will be clearly outlined in the email.
We hope this article has been helpful! If you have any further questions or need additional assistance, don’t hesitate to reach out to the Fast Bundle support team. You can contact us through the following options:
Live Chat: Get instant help via live chat on our website or through the Fast Bundle admin panel in your Shopify dashboard.
Email: Send your inquiries to Support@fastbundle.co, and our team will respond as quickly as possible.
We’re always here to assist you!