You can cancel a game for free up to 10 hours before kick-off. After that, you will lose credits.
If you're cancelling after the free window, you’ll be charged the credits that were stated on that game for the late cancellation plus an additional 10 penalty credits. However, it’s still important to cancel your spot to help keep the game organised and ensure a great experience for everyone. But also to make sure you won't get the no show penalty.
Imagine playing with fewer people, it's not ideal and we want to do what we can to have a great game. It’s always better for everyone if you cancel in advance!
In any case, you will receive a confirmation email informing you that your game has been cancelled 📩
Why do timely cancellations matter? Cancellations, especially last-minute ones, can be a real struggle for us. We want all games to happen smoothly and be filled with players. If someone cancels an hour before the game, we have to find a replacement quickly—not always an easy task with so many games to manage. Help us help you by cancelling with enough time, so everyone has a better experience.
We understand that plans can change last-minute. However, if last-minute cancellations become a recurring issue, it can be frustrating for the rest of the players. To help keep things fair and organised, we had to add an additional penalty:
If you do a late cancelation you will lose the credits you used to book the game plus 10 extra credits. You have to make sure to cancel in time or take the penalty for the late cancelation because if you do a no show. You will lose the credits you've used to book the game plus 20 extra credits
Thank you for understanding and helping us create the best experience for everyone!