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🧰 Figures Not Updating or Frozen Screen

Troubleshooting browser, computer and internet settings

Updated this week

Sometimes, your browser settings, local cache, or a split-second internet delay can cause Feasly’s live data (API calls) to lag or appear frozen.

Your data is always safe.

Every computer and browser behaves a little differently; here’s how to check and fix it:

Step 1: Refresh the Page

Often the quickest fix is a simple browser refresh.

  • On Windows: Press Ctrl + R

  • On Mac: Press Command + R

  • Or click the browser’s refresh icon.
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Step 2: Do a Hard Reload (Force Refresh)

If a normal refresh doesn’t work, do a hard reload to clear stored files and force your browser to pull fresh data — perfect if figures aren’t updating.

Google Chrome (Windows or Mac)

  1. Right-click anywhere on the page and select Inspect

  2. When the Dev Tools panel opens (usually at the side or bottom), right-click the 🔄 Refresh icon in your browser toolbar.

  3. Select Hard Reload

Or use a shortcut:

  • Ctrl + Shift + R (Windows)

  • Command + Shift + R (Mac) — works, but doesn’t clear cache as fully as the right-click method.

Safari (Mac only)

Safari doesn’t have a one-click hard reload — but you can clear the cache (Note: this will clear all cached sites, not just Feasly):
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Option 1:

  • Press Option + Command + E to Empty All Caches

  • Then refresh with Command + R

Option 2:

  • Go to Safari > Settings > Advanced, tick “Show Develop menu in menu bar”.

  • From the Develop menu, choose Empty Caches.

Mozilla Firefox

Clears the cache for Feasly only.

  • Hold Shift and click the 🔄 Refresh icon, or press:

  • Ctrl + Shift + R (Windows)

  • Command + Shift + R (Mac)

Step 3: Check Browser Settings (Blocked Content)

IIf dropdowns or inputs aren’t responding (especially the first time you use Feasly), your browser may be blocking scripts or content.

Google Chrome (Windows or Mac)

  • Click the icon beside the URL → Allow “Pop-ups and redirects”

  • Click on Site Settings → Privacy & Security → “JavaScript” → Allow (Default)

Safari (Mac only)

  • Click on Safari → Settings

  • Click on Security → Enable JavaScript

  • Click on Privacy → Disable cross-site tracking

  • Click on Website → Pop-up windows → select Allow

Mozilla Firefox

  • Click the shield icon beside the URL → Turn off Enhanced Tracking Protection for Feasly.

🆘 Still stuck?

Try logging out and back in, or open Feasly in an Incognito / Private Window.
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Need help? Start a chat with us — we’ll get you sorted quickly.

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