Once you've found an Experience you'd like, booking takes just a few minutes.
Before you book
You'll need to be signed in as a Traveler. Browsing is open to everyone, but booking — like saving to Dream Board and messaging on Fernwayer Chat — needs a Traveler account. If you have a question about an Experience beforehand, chat with Fernwayer Support; your Experience Maker's direct line opens once you've booked.
Step by step
Open the Experience. From Shop Experiences on fernwayer.com, select the one you'd like and read the full details in the About section — what's included, where you'll meet, how long it runs, and the group size. Longer Experiences have more under View Experience Details.
Click Book. You'll find the Book button near the top of the page or at the bottom. A calendar appears — available dates in black, unavailable ones greyed out. Select a date to see the time slots below.
Choose your date and time, then continue. If you're not signed in yet, you'll be prompted to create your Traveler account here.
Enter your details. Add the names of everyone in your party — this matters, because the price is calculated per person. If you don't have every name yet, add a placeholder so your Experience Maker knows the group size.
Add any notes or requests. On the booking screen, you can add notes to include anything useful: dietary needs, mobility concerns, young children, a special occasion, a request for a different meeting point or the name of your hotel if hotel pickup is part of the "inclusions".
A phone number. You will be asked to add a phone number where you can be reached on or before the day.
Review and agree. Before payment, confirm the date and time are right, and agree to the cancellation terms. If your group is smaller than the Experience's minimum, you'll also agree to the minimum experience price adjustment. (More in Minimum and maximum group size.)
Pay. Enter your card details and confirm. Fernwayer accepts all major credit cards, Apple Pay, and Google Pay. Save a card to your wallet to reuse it on future bookings.
If you have previously purchased with Fernwayer, the card that you used previously will show in the dropdown — you are welcome to use that or add a new card — or use Apple Pay or Google Pay.
You'll see a confirmation upon successful purchase, and receive a booking confirmation by email.
When you're charged
You're not charged when you book — your card is confirmed at the time of booking, but full payment is taken around 15 days beforethe Experience (for most experiences).
You will see the exact date when payment will be taken at checkout. (More in [When will I be charged?].)
After you book
Your booking confirmation email includes a link to start a chat with your Experience Maker.
You can click on "My Profile" in the main menu at any time to review the details of the Experience/s you have booked.
You'll also find it in your Notifications Center — the bell icon next to your photo on the web, or Notifications in the iOS app.