Life happens. Circumstances change. Sometimes an Experience Maker needs to step away from Fernwayer — for a season, or for good.
This article walks through how it works, so if the moment comes, you know exactly what to expect.
Reasons an Experience Maker might step away
There are many reasons — some planned, some sudden:
Health or family circumstances — an illness, a family situation, a personal loss
Business changes — retiring, closing your operation, or shifting focus
A seasonal or extended pause — travel, sabbatical, or time to focus elsewhere
A change in fit — the Fernwayer model isn't working the way you hoped
All of these are valid. Whatever the reason, you don't owe us an explanation beyond what you feel comfortable sharing.
How to tell us
Send an email to your Fernwayer contact.
Email is the right channel for a decision this significant — it gives the moment the space and record it deserves, rather than fitting it into a Chat message.
You don't need a long explanation. Share what feels right to you:
The timeline — immediate, or over a defined period
Whether it's a pause or a permanent close — if you know
Anything relevant to how we handle your active bookings, if any
We'll respond personally, not with an automated reply.
What Fernwayer does
Once you've let us know, we take care of the mechanical side so you don't have to:
We take your Experiences off Fernwayer — no new bookings can come in
We contact any Travelers with future bookings — cancel their bookings, issue any refunds due, and offer alternatives where we can. Your privacy is fully protected. We don't share personal or medical details, and we let Travelers know only what you're comfortable with us sharing
We resolve any pending payouts — anything owed to you is settled through Stripe Express before your account is closed
We deactivate your Stripe Express connection — this happens first, and is required before your Fernwayer account can be closed
We deactivate your Fernwayer account — over the following days, once the Stripe steps are complete
The whole process usually takes a week or so, depending on how many active bookings need to be handled. We'll keep you informed throughout.
If you might return
We will put your experiences on hold, but keep your account active if you decide to come back to Fernwayer later.
Just get in touch when you're ready to host the experiences again, and we'll re-activate them.
What we hold as you go
Whatever brought you to this moment, Fernwayer treats it with care:
Your dignity and privacy — what you shared with us stays with us
The Travelers who booked with you — we communicate with them warmly and professionally, without disclosing your specifics
The door open — if you want to return, you're welcome back
The relationship — we're grateful for the time you gave to Fernwayer, however long or short. Experience Makers are the heart of what we do
Please take good care of yourself. We wish you success and happiness in your pursuits.