Experience Makers
How to List, Sell, Engage.
45 articles
What are the criteria for approving Experiences?FOR EXPERIENCE MAKERS
Which countries do you have Experiences in and what are your expansion plans?FOR EXPERIENCE MAKERS
How do I set the right price for an Experience?FOR EXPERIENCE MAKERS
How to price Experiences for different group sizesFOR EXPERIENCE MAKERS
What inclusions should be built into my Experience?FOR EXPERIENCE MAKERS
Should I include Transportation in My Experience?FOR EXPERIENCE MAKERS
Should I incorporate food into the Experiences I design?FOR EXPERIENCE MAKERS
What are the safety and insurance requirements for hosting an Experience on Fernwayer?FOR EXPERIENCE MAKERS
About Setting Up and Managing Your Booking Calendar
For Experience Makers: your Booking Calendar is your inventory on Fernwayer. This is where you set up availability, manage time slots, prevent double bookings, and handle last-minute requests.
Your Booking Calendar: An OverviewFOR EXPERIENCE MAKERS: What the Booking Calendar is, why it matters, and how to access it.
Adding Availability: Creating a ScheduleFOR EXPERIENCE MAKERS: Set recurring availability for an experience across days, weeks, months, or seasons.
Managing a Single Entry: How to Add, Edit, or Delete an EntryFOR EXPERIENCE MAKERS: Handle one-off bookings, scheduling conflicts, and last-minute requests.
Managing a Time Slot: How to Edit or Delete a Time Slot Within an Existing ScheduleFOR EXPERIENCE MAKERS: Change start times, capacity, or remove a recurring time slot within a Schedule.
Removing Availability: Deleting a ScheduleFOR EXPERIENCE MAKERS: Remove blocks of availability from an Experience's Schedule — for vacations, seasonal closures, or any other reason.
Preventing Double Bookings: How to Link Experience Calendars?FOR EXPERIENCE MAKERS WHO OFFER MULTIPLE EXPERIENCES
Viewing Your Booking Calendar and BookingsFOR EXPERIENCE MAKERS: How to browse your calendar, check who's booked, and start a conversation with travelers.
Can the Start Time of an Experience Vary by Season?FOR EXPERIENCE MAKERS: Yes — set up one Schedule per season, each with its own start time.
Can I Offer the Same Experience Multiple Times a Day or Multiple Sessions at the Same Time?FOR EXPERIENCE MAKERS: Yes — set up a Schedule for each start time, and adjust Number of Bookings for simultaneous sessions.
Can I Accept a Booking Within the Cutoff Time?FOR EXPERIENCE MAKERS: Yes — here's how to accept a last-minute booking after your cutoff.
About Managing a Booking
For Experience Makers: bookings sometimes need to be adjusted after they come in. This is where you learn how to add participants, handle changes from travelers, and manage bookings once they're on your calendar.
Where Do I See My Bookings?FOR EXPERIENCE MAKERS: The three places bookings show up, and how to stay on top of them.
How Do I Add Additional Participants to an Existing Booking?FOR EXPERIENCE MAKERS: How to handle a traveler who wants to bring additional guests after they've already booked.
How can an Experience Maker plan scheduling across multiple experiences?FOR EXPERIENCE MAKERS: Best Practices
How can I encourage Travelers to book my Experience?FOR EXPERIENCE MAKERS: Best Practices
Should an Experience Maker expect a tip?FOR EXPERIENCE MAKERS
How do I feature my Experience?FOR EXPERIENCE MAKERS
Experience Maker Quick TipsFor Experience Makers
What is the Cancellation Policy for Travelers and how does It affect Experience Makers?FOR EXPERIENCE MAKERS
What happens in the event of a 'No Show' by either the Traveler or the Experience Maker?FOR TRAVELER
What Happens If the Booked Experience is Cancelled by the Experience Maker?FOR EXPERIENCE MAKERS
How can the Experience Maker communicate with the Traveler from the time of booking until they meet ?
How can an Experience Maker contact Fernwayer? Is there a phone number to call?
What Can I Discuss With the Traveller and What Should I Contact Customer Support For?FOR EXPERIENCE MAKERS
How can an Experience Maker get help beyond FAQs