Experience Makers
How to List, Sell, Engage.
41 articles
About Becoming a Fernwayer Experience Maker
What it means to be a Fernwayer Experience Maker, how our curated marketplace works, and how to join us in bringing your Experience to travelers.
- What is Fernwayer?Fernwayer is a curated marketplace for rare private day tours and experiences.
- Who are Fernwayer's Experience Makers?People with a distinct depth of human connection to a place.
- Why Partner with Fernwayer?FOR EXPERIENCE MAKERS: A different kind of travel platform — built around people, stories, and living traditions.
- How Joining Fernwayer WorksFOR EXPERIENCE MAKERS: A curated marketplace, joined through conversation.
- Using Fernwayer: Website or Mobile?FOR EXPERIENCE MAKERS: The best setup depends on what you're doing.
About Your Experience Maker Profile
Your profile is how Travelers get to know you before they book. This is where you learn how to set it up, keep it current, and understand what we share — and what we don't.
About Your Experience Listing
Your listing is where a Traveler discovers, understands, and decides to book the Experience you offer. This is where you learn how to create it, price it, and refine it over time.
- Creating Your Experience ListingFOR EXPERIENCE MAKERS: How to build a new Experience listing on Fernwayer, from title to submission.
- What Makes a Strong Fernwayer Experience?FOR EXPERIENCE MAKERS: The qualities that shape every Experience on Fernwayer — and the considerations that keep the Fernwayer platform coherent.
- How to Price Your ExperienceFOR EXPERIENCE MAKERS: How Fernwayer's pricing works, how to think about the right price for your Experience, and how minimum group sizes affect what Travelers pay.
- Inclusions in Your ExperienceFOR EXPERIENCE MAKERS: How to think about food, drink, and transport in your Experience.
- Updating an Existing Experience ListingFOR EXPERIENCE MAKERS: How to update a published Experience — what you can change yourself, and what benefits from a conversation with your Fernwayer contact.
- Letting People Know About Your ExperienceFOR EXPERIENCE MAKERS: How to share your Fernwayer listing with your audience — on social media, on your website, and beyond.
About Setting Up and Managing Your Booking Calendar
Your Booking Calendar is your inventory on Fernwayer. This is where you set up availability, manage time slots, prevent double bookings, and handle last-minute requests.
- Your Booking Calendar: An OverviewFOR EXPERIENCE MAKERS: What the Booking Calendar is, why it matters, and how to access it.
- Adding Availability: Creating a ScheduleFOR EXPERIENCE MAKERS: Set recurring availability for an experience across days, weeks, months, or seasons.
- Managing a Single Entry: How to Add, Edit, or Delete an EntryFOR EXPERIENCE MAKERS: Handle one-off bookings, scheduling conflicts, and last-minute requests.
- Managing a Time Slot: How to Edit or Delete a Time Slot Within an Existing ScheduleFOR EXPERIENCE MAKERS: Change start times, capacity, or remove a recurring time slot within a Schedule.
- Removing Availability: Deleting a ScheduleFOR EXPERIENCE MAKERS: Remove blocks of availability from an Experience's Schedule — for vacations, seasonal closures, or any other reason.
- Preventing Double Bookings: How to Link Experience Calendars?FOR EXPERIENCE MAKERS WHO OFFER MULTIPLE EXPERIENCES
- Viewing Your Booking Calendar and BookingsFOR EXPERIENCE MAKERS: How to browse your calendar, check who's booked, and start a conversation with travelers.
- Can the Start Time of an Experience Vary by Season?FOR EXPERIENCE MAKERS: Yes — set up one Schedule per season, each with its own start time.
- Can I Offer the Same Experience Multiple Times a Day or Multiple Sessions at the Same Time?FOR EXPERIENCE MAKERS: Yes — set up a Schedule for each start time, and adjust Number of Bookings for simultaneous sessions.
- Can I Accept a Booking Within the Cutoff Time?FOR EXPERIENCE MAKERS: Yes — here's how to accept a last-minute booking after your cutoff.
About Managing a Booking
Bookings sometimes need to be adjusted after they come in. This is where you learn how to add participants, handle changes from travelers, and manage bookings once they're on your calendar.
- Where Do I See My Bookings?FOR EXPERIENCE MAKERS: The three places bookings show up, and how to stay on top of them.
- Using Fernwayer Chat — Where the Hosting BeginsFOR EXPERIENCE MAKERS: The messaging tool designed to help you build rapport, keep a clear record of conversations, and stay in touch with your Traveler until the day.
- Preparing for the Booking and Communicating with Your TravelerFOR EXPERIENCE MAKERS: How to get ready and stay connected with your Traveler, from booking to day of Experience.
- When a Traveler Wants to Change Something on the BookingFOR EXPERIENCE MAKERS: A quick reference for the most common Traveler requests — what to do, and where to direct them.
- How Do I Add Additional Participants to an Existing Booking?FOR EXPERIENCE MAKERS: How to handle a traveler who wants to bring additional guests after they've already booked.
About Delivering Your Experience
The day itself — what Fernwayer expects, and what your Traveler is trusting you to deliver.
- What Does a Fernwayer Experience Look Like on the Day?FOR EXPERIENCE MAKERS: What Travelers expect on the day, and the promise you're really delivering.
- When Something Changes on the DayFOR EXPERIENCE MAKERS: How to handle the moments that require judgment on the ground — and when to bring in Fernwayer Support.
- Safety and InsuranceFOR EXPERIENCE MAKERS: What Fernwayer expects of you around safety, insurance, and Traveler wellbeing on the day.
- What is the Cancellation Policy for Travelers and how does It affect Experience Makers?FOR EXPERIENCE MAKERS
- What happens in the event of a 'No Show' by either the Traveler or the Experience Maker?FOR TRAVELER
- What Happens If the Booked Experience is Cancelled by the Experience Maker?FOR EXPERIENCE MAKERS
- How can an Experience Maker contact Fernwayer? Is there a phone number to call?
- What Should I Do if a Traveler has a Complaint about my Experience or if I have a Complaint about a Traveler?FOR EXPERIENCE MAKERS
- Experience Maker Quick TipsFor Experience Makers
- Can I comment on a Traveler's review posted on my experience?FOR EXPERIENCE MAKER
- How can an Experience Maker get help beyond FAQs