See what’s new in v1.29! This release delivers smarter controls for gated offers, faster setup for non‑traditional events, smoother day‑to‑day workflows in Enterprise, and meaningful enhancements across key integrations like FEVO Event GA, Flex Plans, AXS, and Costco Marketplace.
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Table of Contents
For All Partners
ID.me on Promotion Code-Gated Offers
You can now add an extra layer of security to promotion code‑gated offers by requiring fans to complete ID.me verification after entering their promo code.
This is especially powerful for offers where you already use email or domain restrictions (for example, student or faculty rush offers). With this enhancement, you can first confirm that the fan has an eligible email address (e.g., a .edu address) and then verify their identity through ID.me before they complete checkout.
Notes:
This functionality is only available for email and domain-based promotion code restrictions.
The email entered to unlock the offer is locked to the order for promo tracking and eligibility, but it does not need to match the email associated with the fan’s ID.me account.
How the checkout flow works
Fan enters their promotion code (email or domain)
The fan lands on your promotion code‑gated offer.
They enter their email address (for email- or domain‑based promo) as the promotion code.
Once accepted, that email is locked in for checkout on this order.
Fan proceeds to ID.me verification
After the promo/email is accepted and the offer is unlocked, the fan is prompted to complete ID.me verification.
ID.me confirms their eligibility (e.g., student, military, teacher) based on the ID.me configuration for that offer.
Fan completes purchase
Once ID.me verification succeeds, the fan can complete checkout as usual, with their locked email and verified ID.me status attached to the order.
Configure this in the Restrictions section during the Offer creation or editing flow in Enterprise.
Group Selection Hover Tooltips in Offer Creation
To make offer creation more efficient and less error‑prone, we’ve added hover tooltips to the Group selection step. When you’re assigning an offer to a Group, you can now hover over items in the results list to instantly see key details about that Group—without leaving the page or opening a new tab.
This is especially helpful if you work with a lot of groups that have similar or nested names, where it’s easy to pick the wrong one by mistake.
How it works in Enterprise
Start the Offer Creation flow in Enterprise.
When you reach the step where you assign the offer to a Group, open the Group selection dropdown or results list.
Hover over a Group name to see additional context (for example, more descriptive details that help you confirm it’s the right one).
By surfacing this information on hover, you can move faster through offer setup while reducing the chance of attaching an offer to the wrong Group.
Events Tab Now Sorts by Event Date
The Events tab in Enterprise now defaults to sorting events by date instead of alphabetically, so your most upcoming events appear at the top right away.
This was one of the most common pieces of feedback we heard from partners — when you're managing a busy event calendar, sorting by date is almost always more useful than sorting by name. You no longer need to manually re-sort every time you open the tab.
What's changed
When you open the Events tab, events are now listed in chronological order by event date.
This applies across all ticketing integrations (Ticketmaster, AXS, TDC, Paciolan, and others).
You can still sort by other criteria if needed — this only changes the default view.
No setup or configuration is required — this update applies automatically.
Alphabetized US State Dropdown Menus
We’ve cleaned up the US state dropdown in venue settings so it’s now fully alphabetized and shows both the full state name and its abbreviation (for example, “California (CA)”).
This is a small change, but it makes day‑to‑day setup noticeably smoother—especially for teams creating or updating many venues.
What’s changed
States now appear in a true A–Z list, instead of a less structured order.
Each option includes both:
The full state name (e.g., “New York”), and
The two‑letter code (e.g., “NY”).
How to use it / where to find it
In Enterprise, go to the Organizations Hub.
Create a new venue or edit an existing venue’s location.
When you select the State field, you’ll see the updated, alphabetized list.
This makes it faster to find the right state at a glance, reduces simple selection mistakes, and keeps your venue data cleaner over time.
Flexible Venue Creation: Optional Seat Map Images
This new feature is ideal for creating non‑traditional event spaces or general admission events where a visual seat map isn’t necessary, allowing you to get offers live much faster and support a wider variety of event types.
Think things like youth sports camps, clinics, festivals, parking, or open‑field events—anywhere you don’t really need to show fans a detailed seating chart.
Venues can now be created in Enterprise without requiring a seat map image upload. When you skip the image:
A default Venue Map record is created automatically, and
An “About” panel view is generated so fans still see clear, structured venue information on the offer page.
This keeps your setup lightweight while still giving buyers the context they need.
Example: Youth Sports Camp Registration
If you’re running a youth sports camp with simple registration (no reserved seats):
You can create a venue for the camp location without a seat map image.
Build your registration offer tied to this venue.
Fans will see basic details (location, description, dates) in the About panel, but you don’t have to spend time designing or uploading a map that doesn’t add value.
How to use it / where to find it
In Enterprise, go to the Organizations Hub. (Sales Managers Only)
Open the Venues section.
Create a new venue (or edit an existing one):
Skip the seat map image upload step if it isn’t needed.
Fill out the core details (venue name, location, etc.).
Save the venue. The system will automatically create the default Venue Map and About panel for any offers you attach to this venue.
TM Archtics, TDC, Paciolan
Flex Plan Cart – Support Taxes
We’ve updated the Flex Plan cart experience so that taxes are now fully supported and clearly displayed during checkout. This ensures fans see a more accurate total cost before they commit, and it keeps your financial reporting aligned with how Flex Plans are actually taxed.
This enhancement currently applies to Flex Plans powered by:
TM Archtics
TDC
Paciolan
AXS
Support for TM Host Flex Plans is coming soon.
What’s changed for fans
When a fan adds Flex Plan items to their cart, any applicable taxes are calculated and surfaced directly in the cart UI.
The cart total now reflects:
Base Flex Plan price, plus
Any relevant taxes, and
Existing fees, where applicable.
Where to find it
Taxes appear automatically in the Flex Plan cart for eligible integrations — no configuration needed on your end.
This gives buyers a clearer picture of their final cost, reducing surprises at checkout and improving trust in the pricing experience.
AXS
Flex Plan Offers
Flex Plans now supports AXS as a ticketing provider, giving your team a straightforward way to build multi-event packages that stay perfectly in sync with AXS Back Office inventory configuration.
Instead of manually piecing together inventory across events, you pick one AXS offer name, and FEVO does the work of lining it up across every event in the plan.
What's new for Enterprise users
When you create a Flex Plan with AXS-integrated events:
FEVO looks at your selected events and finds AXS offers that share the same name (for example, "5-Game Flex Plan").
You select the offer name you want to use for the plan.
FEVO automatically associates each event with its corresponding AXS offer and ensures consistent pricing and inventory settings across all games in the plan.
This uses the same matching approach FEVO already applies to AXS offers, so the behavior will feel familiar.
Why this matters
Let's you create AXS-compatible Flex Plans without always needing a box office or ticket ops specialist to wire everything up.
Keeps inventory behavior consistent across all games in the plan.
Reduces setup time and the risk of mismatched inventory between events.
How to use it
In AXS Back Office, create an AXS offer with a consistent name (e.g., "Flex Plan") for each event you want included in the package.
In FEVO Enterprise, start building a Flex Plan and select your AXS-integrated events.
In the inventory configuration step, FEVO shows you the AXS offer names common to all selected events — choose the one you want to power the plan.
FEVO links each event to its matching AXS offer, automatically carrying over the correct status codes, price codes, and price levels.
FEVO Inventory
Event GA Inventory: Self-Service Seat Swaps
Orders using FEVO centralized Event GA inventory now support self-service seat swaps for FEVO users, allowing your internal teams to move fans to a different event date or time slot when pricing matches. This gives you more control and flexibility to help buyers adjust their plans, without needing custom engineering or one-off workarounds.
This feature helps your operations and service teams handle “Can I move to a different time?” requests more efficiently, while still giving fans a flexible experience for GA and timed-entry events—managed entirely by your FEVO users.
Think of things like timed-entry events, multi-date activations, or GA experiences where fans might need to shift to a different time or day, but don’t need a specific assigned seat.
What’s changed for your team
For eligible GA events powered by FEVO Event GA inventory, your team can now:
Change a buyer to a different date or time slot when the price is the same.
Process these swaps directly in the FEVO backend, without needing support from FEVO Engineering.
The swap keeps the order tied to:
The same overall event series or experience, and
An equivalent GA price point, so there’s no impact to your pricing structure.
How it works in Enterprise
Swaps are enabled for inventory that uses FEVO Event GA.
Your team can review eligible orders and perform swaps in the Order Adjustments Hub.
Swaps are only allowed when the ticket price of the new time/date exactly matches the original, so you maintain clean pricing and avoid unintentional discounts or upgrades.
Costco Marketplace
24-Hour ID Validation Cookie
We’ve tightened security on the Costco Hosted site by updating the membership ID validation cookie to expire after 24 hours.
Previously, a validated session could remain active for longer, which isn’t ideal on shared or long-lived devices. With this change, members get a smoother, still-convenient experience while you get better protection around who can actually access member-only inventory and pricing.
What’s changed
After a Costco member validates their membership ID on the hosted site, that validation is now stored in a cookie that lasts up to 24 hours.
Once the 24-hour window passes, the member will be prompted to revalidate their membership before continuing to shop as a member.
In Case You Missed It
Our previous release brought these updates:
Faster Checkout with Google Autofill: Buyers can now use Google-powered address autofill for a smoother, faster checkout experience.
Smarter Partial Refunds: Ops teams can remove specific inventory questions and answers when processing a partial refund, keeping order data clean.
Custom Confirmation Emails: You can add inventory-specific rich-text details (like VIP instructions or parking links) directly into confirmation emails.
Clone FEVO Events in One Click: Quickly duplicate FEVO Inventory events, including names, times, and inventory settings, in seconds.
Thank you for reading the latest edition of our Release Notes! We hope these updates provide significant value to your operations and help you create even more successful events! If you have any questions or feedback, please don't hesitate to reach out.