NEW! All Integrations
Tech Update
FEVO has released a tech update on the backend of FEVO Enterprise, enhancing performance and unlocking new features! If you have not already, please perform a hard refresh on your desktop or on your mobile device prior to logging in with FEVO Enterprise.
Added Payment Method Available in FEVO's Social Checkout™
Increase order value, improve conversion, and rest assured transactions stay secure with available new payment method:
Zip (Buy Now, Pay Later): For transactions more than $35 and less than $1,500, consumers now have the option to checkout with Zip.
Default Off-Sale Time
For every new Offer, the Off-Sale time will automatically default to your event's start time. This update aims to synchronize ticket availability with the event schedule, thus maximizing your sales window.
Offer Questions Design Updates
To ensure consistency and enhance the user experience, a few updates have been made when creating offer questions.
Accordion arrow: the arrow has been updated to point down when closed and up when open.
“+ Add Choice” CTA has been moved to under the choice input field
Alignment and color updates
'Seasons' Are No Longer Tied to Discounts
Seasonality has been removed from Discounts, allowing them to be used with any offers, regardless of season. On the Discounts tab in the Codes Hub, the Current Season dropdown (Current Season, Past Seasons, and All Seasons) is now replaced with Active Discounts, Inactive Discounts, and All Discounts.
Order Reports API Enhancements
An adjustment has been made to ensure the end date is recognized correctly instead of setting it to 3 months after the start date by default. In addition, all timezones will be returned to UTC.
Custom Sort Buyer / Ticket Types
Customize the view for shoppers with more sorting! Now, users can sort by Buyer / Ticket types in addition to by Price Code / Area.
Price Range Filter Added to Inventory Selection
When selecting available inventory for an Offer, you can now enter a price range to filter down to specific inventory creating an easier way to filter inventory.
Ability to Apply Promotions/Restrictions in Bulk
Save time by applying discounts, promotions, and/or restrictions in the bulk editing tool. For bulk creation under the Buyer Options tab, you may apply already existing promotions, discounts, or campaigns. In addition, under the Details tab, “Restrict by Promotion Code” and “Restrict by Promotion Code Domain” have been added. Note: inventory-specific promotions must be created on an offer-by-offer basis, not in bulk.
Confirmation Email Updates
To help promote Social Sharing, Leaderboard, and the Social Tree with FEVO offers, the confirmation email has been updated.
Social Checkout Order Summary UX / UI Updates
In an effort to optimize space and provide shoppers with an improved user experience that can lead to a faster checkout, the Order Summary within FEVO Enterprise has been updated:
Order Summary Event View on the left panel
Payment Method updates on the right panel
New! TM Archtics
Show Ticket Count For Open Inventory Offers
To provide transparency and help users understand what’s available in their primary ticketing system, ticket count has been added within the Ticket Table for Open Inventory Offers.
Bundle Updates (Open Inventory)
Bundle Images: Now, when setting up a bundle, you may add one or multiple images, making it easier for shoppers to make purchase decisions. If multiple images are loaded, they will auto-scroll when viewing in checkout. (See Exhibit C)
Please note: images will populate when using Best Available or GA/Best Available. Seat Picker does not allow for bundle images. All bundle images will showcase with a 1:1 ratio.
Seat Selection Warning: When building a bundle or editing a current bundle, a warning will be showcased to let the user know that the view must be changed in order for the bundle to work as the ratio of items is not 1:1.
Ticket Quantity has been updated to Bundle Quantity: When setting up a bundle and the display is GA / Best Available, the functionality has been updated so that a shopper will be able to select the number of bundles vs the number of tickets. (See Exhibit C)
Bundle Details: Now, the bundle name and description will showcase prior to drilling down into the sections. This gives shoppers transparency and helps with decision-making and speeds up the purchase process.
Order Summary Bundle Display: Bundles are displayed in detail for shoppers within the order summary. Each item included is broken out to provide shoppers that confidence and information for their purchase. (See Exhibits A & B)
Event Title Landing Page Update: If bundle multiple events/games, the Date/Time will showcase as “Multiple Events.” (See Exhibit D)
NEW! TM Host
Add Secondary Qualifiers
The ability to build offers with multiple FEVO qualifiers within the same price level. For example, Adult + Child offers. To enable this feature, please reach out to implementation@fevo.com.
NEW! TDC (Tickets.com)
Show Ticket Count For Open Inventory Offers
To provide transparency and help users understand what’s available in their primary ticketing system, ticket count has been added within the Ticket Table for Open Inventory Offers.
NEW! PAC
Show Ticket Count For Open Inventory Offers
To provide transparency and help users understand what’s available in their primary ticketing system, ticket count has been added within the Ticket Table for Open Inventory Offers.
NEW! AXS
Show Ticket Count For Open Inventory Offers
To provide transparency and help users understand what’s available in their primary ticketing system, ticket count has been added within the Ticket Table for Open Inventory Offers.
Bug Fixes
Bug Fix: Update Accessibility Widget
This bug addresses the accessibility widget covering the T’s & C’s within the purchase flow.
Bug Fix: “Show All Seats” in Checkout
This bug addresses an error message in checkout. A shopper wasn’t able to continue unless they selected “Show All Seats.”
Bug Fix: Duplicate Fee Names
This bug addresses an error when editing one or more fee names, it showcases twice within checkout.
Bug Fix: TM Archtics ‘All Codes’ Not Pushing Back
This bug addresses an issue when the FEVO Promotion Code was set to “All Codes,” none of the Promo Codes pushed back to Archtics.
Bug Fix: TM Archtics & ProVenue (TDC) Promotion Owner Not Pushing Back
This bug addresses the rep IDs being pushed back into Archtics/PV if tied to a rep.
Bug Fix: On Sale / Off Sale Old Date Entry
This bug addresses an old date being entered within the time slot and it refreshing as empty and giving it a red error box.
Bug Fix: Non-Integrated - On Sale / Off Sale Not Saved
This bug addresses that when a new ticket type is created, the On Sale / Off Sale times don’t get saved.
Bug Fix TM Host: Ticket Table
This bug addresses a few items within the ticket table that need to be removed and/or added and an issue where after publishing the Offer and returning to the ticket table, it showcases properly.
Bug Fix TM Host: Qualifier (Price) Selection
This bug addresses that if you don’t select the primary qualifier that is the first one, it stops a user from selecting secondary qualifiers.
Bug Fix TM Host: Events Are Duplicated
This bug addresses events being duplicated when an Offer has been built.
Bug Fix AXS: Inconsistent Pricing Displayed
This bug fix addresses the pricing showing as incorrect in some instances.
Bug Fix: Shoppers Unable to Purchase with Payment
This bug addresses constant shopper issues related to payment and not being able to purchase.
Bug Fix: Promo Code Box on Mobile
This bug addresses the promotion code box not displaying on a mobile device.
Bug Fix: Landing Page Errors
This bug addresses an error when landing pages were created with TBA Inventory.
Bug Fix: Off Sale Time Reverts to Default
This bug addresses the Off Sale time reverting to the default when switching inventory types.
Bug Fix: Ticket Minimums
This bug addresses when a shopper is purchasing a suite, the number of tickets switch from 12 to one and won’t let the shopper continue.
Bug Fix: Something Went Wrong Error
This bug addresses when a user selects a Delivery Method Override or tries to edit the Delivery Email Instructions, an error populates.
Please reach out to your FEVO Account Representative for questions.