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QuickBooks error - The name supplied already exists...
QuickBooks error - The name supplied already exists...

The name supplied already exists. : Another customer is already using this name. Please use a different name.

Beau O'Hara avatar
Written by Beau O'Hara
Updated over 3 years ago

Summary

When syncing up with QuickBooks you might encounter the following error message. 

The name supplied already exists. : Another customer is already using this name. Please use a different name.

It will then show you the Estimate, Invoice, or Payment number associated to this customer error. 

Key Points

This message from QuickBooks occurs in three scenarios:

  • There are two or more customers with the same name

  • A customer name or location name in Fieldwork does not exactly match the name in QuickBooks

  • The name in QuickBooks no longer matches the name in Fieldwork

  1. There are two or more customers with the same name. In this scenario add an extra character to one of the duplicate customer's name.

  2. A customer name or location name in Fieldwork does not exactly match the name in QuickBooks. When QuickBooks stumbles upon a customer name that does not match what is in Fieldwork, the QuickBook sync stops and informs you that the name supplied already exists. The issue is the name in QuickBooks does not exactly match the name in Fieldwork. 

  3. Someone changed the name in QuickBooks so it no longer matches as described below. Either return the name in QuickBooks back to what it was, or update the name in Fieldwork to match the QuickBooks entry.

Sample Matching Errors

Here are some examples that demonstrate a mismatch:

  • Miss Mercedes Fields   vs   Ms Mercedes Fields

  • Country & Western   vs   Country and Western   

  • A&W   vs   A & W    <- extra spaces between the letters

  • Oscar Laverty   vs   Oscar Laverty  
    Note if you have a space after a name in either program and it's not in the other, this is a mismatch

To Fix This Issue

The names must match exactly. Find the customer by searching for the Estimate, Invoice, or Payment number that the error log reported. Either edit the QuickBooks customer name to match the Fieldwork customer name OR vice versa.

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