Customers can confirm appointments through Appointment Reminders and the Customer Portal. You can configure Fieldwork to keep customers from confirming appointments.
Allow or disallow customers to make appointments in Settings/Appointment Reminders
Hide upcoming service list in Settings/Customer Portal
Allow or disallow customers to make appointments in Settings/Appointment Reminders:
[ ] Allow customers to confirm appointments
When set, the customers can confirm appointments
When clear, customers cannot confirm appointments
If the setting is clear customers can still confirm appointments if the following setting is clear in Settings/Customer Portal:
[ ] Hide upcoming service list
When this setting is clear, the customer's upcoming appointments are viewable in the customer portal. There they can confirm the appointment.
If you do not want customers to confirm their appointments, select the setting in the Settings/Customer Portal:
[X] Hide upcoming service list