Summary
In this scenario the customer goes from inactivate to active, but the account shows unapplied payments and has a balance.
Key Points
Restore Invoices deleted when the account became Inactive
You collect payments when the customer is active.
You delete the associated invoices when the customer becomes inactive.
This creates a credit balance because invoices are needed to balance the account.
To resolve this:
Click Sales
Click Invoices
Click Archived
Enter the customer name
Click Filter
Click Actions on the right side of the deleted invoice
Click Restore
Repeat until all invoices are restored and the account will accurately balance
Also see: