Hardware issues
If your wearable does not turn on/off, doesn't connect at all, has battery problems or is experiencing other issues, try these troubleshooting steps.
Try turning the wearable on/off.
Press the power button on the device and hold it for 1-2 seconds to power the device on or off.
Press and hold the power button for 10 seconds or more for a reset.
The wearable restarts upon a very long press. This functionality is only available on devices purchased recently.
Plug in the wearable to charge. Try different chargers.
Plug the wearable in and leave it charging. Try connecting to it while it's still charging. If it seems the wearable is not charging, try a different charger or outlet.
Update the wearable's firmware.
Open the Fieldy app and navigate to the account settings. Scroll down to find "Device Update" and see if any are available. Plug in your wearable to charge, see if you can connect to it and run the update.
Let the battery run out completely.
Try leaving the wearable until the battery fully runs out and no light can be seen on the device. This effectively works as a restart. Afterwards, plug in the wearable to charge and try turning it on.
In case none of these steps solved your issue, contact us by pressing the chat icon on this page or email us at hey@fieldy.ai — we're here to help! To assist you faster, please include these details:
What color the light indicator shows right now, as well as after a short click of the power button, and after a long press (1-2 seconds),
If the wearable connects to your app, the "Current Device Version" seen in the account settings under "Device Name". If it doesn't connect, approximately when the wearable was purchased,
A detailed description of the issues you're experiencing.
Software issues
For issues relating to the mobile app or connectivity of your wearable, try these steps to troubleshoot the problem.
Update the Fieldy mobile app.
Check if any updates are available through the App Store for iOS or Google Play for Android.
Reinstall the Fieldy mobile app.
A clean re-installation can help reset and solve mobile app bugs.
Check if the permissions for the Fieldy app are set correctly.
Find more information on the commonly misconfigured permissions and troubleshooting here.
In case none of these steps solved your issue, contact us by pressing the chat icon on this page or email us at hey@fieldy.ai — we're here to help! To assist you faster, please include these details:
If you're using the mobile app on Android or iOS,
App version, which can be found at the very bottom of your account settings,
Any error messages you're getting,
Screenshot or video of the relevant issue.