How long is the warranty period, and how can I use it?
All FIFINE products come with a one-year warranty from the date of purchase. On the same date when you placed the order, your warranty period begins. If you register with our warranty system, the warranty will be extended by one year, totaling two years. Please finish the registration within 3 months, counting from the date when you purchased on FIFINE official channels. Otherwise, the registration will be of no avail.
How to proceed with warranty service?
Please register your warranty information using this Google Form.
We will check if you have registered, which helps determine the warranty's length of time that applies, whether the product needs to be sent off, and we will direct you to the necessary actions from there.
Notice: The Amazon order number alone does not guarantee the service. Only if you have the order number that is recorded in both our warranty system and the order system of FIFINE official Amazon, the warranty will work.
Replacement Term:
1. Which part to replace will fix the not-working, depending on the info you provide. So you shall give as detailed info as the FIFINE Support requires.
2. The warranty policy does NOT cover the replaced products/accessories (only if the replacement does not work right out of the box), the products that were refunded for over 50% and the second-hand products that were bought from eBay or sent from others as gifts.
What is NOT Covered by Warranty?
1️⃣ The minor faults or deviations in the quality of a product that do not affect the product’s value or fitness for its intended purpose.
2️⃣ The faults (or stolen) resulting from improper use, e.g., operating errors (specific to water damage, electronics ruined from leaky, not-package-included batteries), unsuitable use environment, e.g., conflict with the local wireless channel, mechanical damage, incorrect operating voltage, storage, or maintenance.
3️⃣ The faults or damage due to wear and tear, unauthorized modification, or reconstruction.
4️⃣ products that are sent out or purchased for test and review.
For more details, you can browse the FIFINE Warranty Policy.