Starting your subscription
💻 On web
New to Finimize: 🔗 Create an account and start your subscription here
Have an account: 🔐 Log in here and then 🔗 Start your subscription
📱 Using the app
New to Finimize: 🍏 Download Finimize on iOS or 🤖 Download Finimize on Android You should get the option to start a trial shortly after completing sign-up.
Have an account: 🔗 Start your subscription here
Cancelling your subscription, or trial
💻 If you started your Finimize subscription on web
Go to your Profile page while logged in
Click Manage subscription
From there, you’ll see an option to Cancel subscription / trial
📱 If you started it through the app, on iPhone:
Open the Settings app
Tap your Apple ID / name at the top
Go to Subscriptions
Find and tap Finimize
Tap Cancel Subscription (or Cancel Free Trial, if it's still within the trial window)
📱 If you started it through the app, on Android:
Open the Google Play Store app
Tap your profile icon (top right)
Select Payments & subscriptions
Tap Subscriptions
Find Finimize in the list
Tap Cancel subscription
🔁 What happens after you cancel?
Your Pro access will continue until the end of the billing period / trial period – so make the most of it
You won’t be charged if you cancel within the first 6 days of your trial
You won't be charged again if you've cancelled during an annual / monthly subscription
You can always re-subscribe later if you change your mind
Renewing your subscription
💻 If you're on web
Log in with the same email you used before (important to keep your history/bookmarks)
Head straight to the 🔗 Pro Subscription page here
Choose your monthly or annual plan, and confirm payment
📱 If you're in the app
Open the Finimize app and log in
Tap on any locked Pro content, or 🔗 use this link
Pick your plan and confirm via the App Store (Apple) or Google Play (Android)
🔁 What happens after you renew:
You’ll regain access to all Pro content: Research, Insights, Quick Takes, members-only events, market data and educational content
Your account, preferences, and bookmarks will still be there
You can manage or cancel anytime through the platform you subscribed on
I can't access my Pro content
Not signed in with the right email
You might have accidentally signed out of your Pro account, and into a free account. Check the email on your profile page (on app here, or on web here). Not the right email, or not sure? We have a whole section on that right here.
Not signed in at all
We sign users out regularly from time to time when they haven't been active for a while to help them stay secure. So if you use Finimize on web, check that you're signed in by heading to the login page here.
Payment has failed / been cancelled
If your card details have expired, you've turned off auto-renewal, or don't have available balance on your bank account right now, your payments might have failed. Head to your profile page (on app here, or on web here) to manage your subscription, and renew it if payments have failed.
Still need help?
Email help@finimize.com and we'll help you get back into your Pro account again so you can access your exclusive content and resources.
Requesting a refund
You can request a refund if you're within 2 weeks of your subscription charge going through, and have not accessed any Pro content or resources since you renewed.
💻 If you have a web subscription
Email help@finimize.com and let them know your subscription email, first and last name, the date of the last charge, and any recent receipts or invoices you've been sent by Stripe
Our customer support team will get in touch, and sort out your refund for you
📱 If you're in the app
If you used Apple App Store to set up and manage your subscription, 🔗 follow guidance here.
If you used Google Play to set up and manage your subscription, 🔗 follow guidance here.
Really stuck?
Email help@finimize.com and give them as much detail as possible about your problem, including your account email / emails, first and last name, and if you have a paid subscription, the most recent date you were charged, and any recent receipts or invoices you might have.