"Subscription already used by another user"
You have a paid Finimize Pro subscription, and now you're seeing a screen that says "It looks like your subscription is already being used by another Finimize user", like this:
🟠 What’s likely happening
You’ve probably signed up or logged in using a different email than the one that has your active Finimize Pro subscription. So now you’re logged into a second account that doesn’t have Pro – even though your Pro subscription is alive and well on the original one.
It can happen for a few reasons:
You used a different sign-in method (like Apple vs Gmail vs Email + password)
You used 'Hide My Email' with Apple (see below)
You mistyped or added/removed a dot in your Gmail address (see below)
🔵 How to check which account has your Pro access
If you're on the web, go to your Profile page
If you're in the app, use this Profile linkThat’ll show you the email you're currently logged in with.
Compare that with the email you used when subscribing. If they’re different, log out and try logging back in with the correct one.
Not sure which email you used to subscribe, or think it's the one you're signed into? Look for emails in your inboxes with the title 'New Finimize Research', and see what the email in the 'To' field says. If you set the subscription up through web, you should also have receipts or invoices from Stripe you can look for.
✅ What to do next
Still unsure which email your Pro is tied to? Just shoot a quick message to help@finimize.com and let them know:
Any emails you might’ve used
That you're seeing this message about already having an account with Pro access
That you're trying to get back into the correct one
Any recent receipts or most recent charges, the date they came out of your account, your full first and last name, and the country you're located in
They’re a helpful bunch, and can merge or fix accounts if needed.
Have an Apple account?
You may have opted to let Apple 'Hide my email' when you signed up for Finimize.
🟠 What is ‘Hide My Email’?
When you sign up for apps using Apple’s “Sign in with Apple”, you’re given the option to hide your real email. If you choose that option, Apple creates a unique, random email address (usually something like random123@privaterelay.appleid.com
) that forwards to your real email.
So when you use this feature:
Finimize sees and stores only that private Apple email.
You don’t see it easily unless you go looking.
🔵 Why this causes login confusion
You might try logging in with your real email (e.g., you@icloud.com), but if you signed up with the Apple-generated one, Finimize won’t recognize you.
✅ How to fix it:
Check your Apple ID settings to see which private email was used:
Go to Settings on your iPhone
Tap your Apple ID / Name at the top
Tap Password & Security → Apps Using Apple ID
Find Finimize in the list – it’ll show you the private relay email that was used
Log in using that private relay email exactly as it appears.
Is your email a Gmail account with some full stops in it?
Then this sneaky little Gmail quirk can trip people up when logging into Finimize.
Here’s what’s going on:
🟠 Gmail treats email addresses with and without dots as the same
So jane.doe@gmail.com and janedoe@gmail.com will both land in the same Gmail inbox.
But...
🔵 Finimize treats them as different
When you log in, Finimize uses the exact email address you signed up with, dots and all.
So if you signed up with jane.doe@gmail.com, you need to log in using that exact format — with the dot. If you try janedoe@gmail.com, Finimize won’t recognize it and may act like there’s no account with that email.
✅ How to fix it:
Try logging in with your Gmail address but without the full stops. Sending a password reset link to that email will send it to your normal Gmail (with full stops).
And if you email help@finimize.com they can help merge your accounts, and update your email so it's whichever version you prefer to use.
I want to reset my password
📱On the app:
Log out if you're signed in
On the app login screen, tap 'I already have an account'
Tap 'Forgot password?' under the 'Password' field
Enter your Finimize account email
Tap 'Reset Password', and an email with a reset link gets sent to your email if there's a Finimize account that matches
Check your inbox, and don't forget to check your spam folder
💻 On web
Log out if you're signed in
Enter your Finimize account email
Tap 'Reset Password', and an email with a reset link gets sent to your email if there's a Finimize account that matches
Check your inbox, and don't forget to check your spam folder
Didn't receive an email?
It could be because you:
Opted out of all emails from Finimize, so we can't send you emails at all
Have a full inbox, or an inbox that's unreachable for us because of your security settings
Have entered the wrong email (trouble-shoot above for common email issues with Apple accounts or Gmail addresses)
Marked us as spam / blocked us by accident
If you've tried it twice with no luck, email help@finimize.com and we can help you find out what's wrong, and get back in.
😩 Stuck and tried everything?
Just ping help@finimize.com with the issue you're having, and share as much as you can about your account details, like your email, any alternative emails you might have used, your first and last name, and if you have a paid subscription, the date you started your subscription, or the date of the last subscription charge, and any receipts you've received recently. The team genuinely love to help and will get you sorted as quickly as possible.