What this article covers
Your personal account settings. Open the Account page by clicking your own name in the bottom-left corner of Finstack. For team-wide settings such as roles and user access, see Team.
How do I update my profile details?
On the Account page you can:
Upload a new profile image (displayed across the tool in discussions and page access) via Upload file
Update your first name, last name, and job title
Set your language
Don't forget to press Save changes at the bottom.
How do I change my password?
On the Account page, click the Change password button and follow the steps.
How do I enable two-factor authentication (2FA)?
On the Account page, click Enable 2FA (under Two-Factor Authentication Security) for an additional layer of security. You'll link an authenticator app during setup.
How do I reset two-factor authentication (2FA) or switch to a new authenticator?
Two-factor authentication can only be enabled from within Finstack — there is no self-service option to disable it or transfer it to a different authenticator app.
To reset your 2FA (for example when switching phones or authenticator apps): ask for a human agent in the chat. We disable 2FA on your account, after which you can re-enable it yourself with your new authenticator via your account settings.
Who do I contact about invoices and payments?
For all questions about your Finstack subscription — invoices from Finstack, payments, direct debits, and refunds, for example a double payment, a change of bank account, or an invoice you don't recognise — email finance@finstack.io. Include the invoice number(s) where possible.
The chat is not the right channel for payment matters; billing is handled separately from product support.
Note: this is only about your subscription with Finstack. For questions about invoices, debtors, or outstanding items in your own administration, see Aging.