No problem, let's work this through.

To start with the reason why on a Custom type program you can have clients as 'Pending' is so that you can add them to the Program in a holding area as it were, so you can schedule training in their calendar before they actually sign up.
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Doing this means that once they formally sign up, they will have training in their App waiting for you.
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IF you could only give training once they signed up to the program, the client may think that they are missing training when they aren't.
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To add a known client into the pending area of the program to schedule training for them in advance, use the 'Manually Add' option when signing up the client.

Simply add their first, last name and email. Then click 'Add Client'.

Once added you'll see a success message appear at the bottom saying "Client successfully imported."

You can see here that Joe Bloggs is now in the Pending tab. If you press the 'Add programming' action button on the right, you can start programming from your client.

Once you're ready to formally send your client the link to sign up for the program, click the send program invite button on the left.

This will send an email to your client to sign up to the program. Once the client follows the process to sign up for the program. e.g.:

They will automatically move to the 'Active' clients list in your program on the coach side. As shown below:

You will also get an email and feed notification that the client has joined your program.

If you need more help, please reach out to us on Live Chat.

Thanks

The FITR Team.