The best thing to do is to drop us an email 📧
Like any other piece of software, sometimes our app will have bugs. Our QA team test every update thoroughly before launch, and try their best to catch and fix these before they're released into the wild. But occasionally, they're missed.
However, even after releases we're always checking for problems, and so the chances are we're already aware of the issue you've run into. Right now we don't have a live bug board, so the best thing to do is drop our Support team an email.
What do I need to say in my email?
To give us the best chance of identifying your problem, we ask for a set list of information in the first email. The more detail you can provide the better, but we typically like to know the following:
Make and model of your VR headset
The email address linked to your FitXR profile
A brief description of what happened
If the problem happened during a class, it would be useful to know what class you were in
Roughly when you ran into the issue
Any error codes you saw on screen
If you’ve tried any additional steps to resolve this issue yourself (e.g. uninstalling and reinstalling the game, rebooting your headset, clearing your cache etc.)
If you can send all that to support@fitxr.com - our support team will be happy to help.
NB: If it's the type of issue that you can see (like a popup not appearing correctly), we might ask you for a screenshot from your headset. There's a guide on how to do that, and send it over to us, here.