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Login details of this item have changed (credentials, MFA, or required user action)
Login details of this item have changed (credentials, MFA, or required user action)

Job Failure Error related to Bank/Plaid jobs

Support avatar
Written by Support
Updated over a year ago

Job Failure message:

"The login details of this item have changed (credentials, MFA, or required user action) and a user login is required to update this information. use Link's update mode to restore the item to a good state - Please contact Flatly Support with Plaid Request ID: #####"


Or it may be:
โ€‹

ITEM_LOGIN_REQUIRED

The financial institution indicated that the user's password or MFA information has changed. They will need to re-authenticate via Link's update mode.
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Flatly uses Plaid as a data gateway to power its bank integrations.


Most likely causes of this job failure, in order of likelihood:

  1. You have too many connections to the same Financial Institution, see this guide to Reducing Credentials Errors.

  2. Your bank may require re-authentication because your credentials changed.

Solution: Re-authorize your data source in Flatly (Disconnect and Reconnect).

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