Floorzap's B2B integration automatically checks for product files from your connected vendors and makes them available for import. When everything is working correctly, you'll see pending files ready to import in your B2B section — bringing in the latest pricing and product data is as simple as clicking the import icon.
Occasionally, files may stop appearing for import. This guide explains why that happens and what to do.
Why B2B Files Stop Appearing
Floorzap can only import files that vendors have actively sent. The most common cause of missing B2B files is a vendor-side issue — the vendor may not have published new files yet, their data export pipeline may be temporarily down, or they may be experiencing a delay on their end.
Floorzap does not pull or request files from vendors — it receives and processes files that vendors push. If a vendor hasn't sent anything, there's nothing to import.
What to Do When Files Aren't Appearing
Follow these steps to identify whether the issue is on the vendor's side or requires Floorzap support.
Check multiple vendors. If files are missing for one vendor but present for others, the issue is almost certainly on that specific vendor's side.
Contact the vendor directly. Confirm that their data export is active and that they're sending files to Floorzap's integration. Ask for the last date they successfully pushed a file export.
Wait and check again. Vendor files are often pushed on a schedule (daily, weekly, etc.). If the vendor confirms files are being sent, they may appear at the next scheduled sync.
Contact Floorzap Support if files still don't appear after the vendor confirms their export is active. Provide the vendor name(s), the last date files were successfully imported, and whether the issue affects one vendor or multiple.
If you've recently added a new vendor and files have never appeared, make sure the vendor setup is complete on both the Floorzap side and the vendor's side. See B2B Setup Guide for step-by-step instructions.
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