At Florence, we strive to provide reliable, high-quality staffing support to our homes. When a shift is booked, our partners count on us (and you!) to show up and provide excellent care. Our cancellation policy emphasizes the importance of reliability.
Late cancellations (less than 24 hours): A flag is added to your profile. If you have 3 late cancellations in a short period of time the team will have to review your profile.
Early Cancellations (more than 24 hours): No penalty, however it's important to consider the home's schedule before cancellation your shifts
Repeat Cancellations: Frequent cancellations may lead to removal from the platform.
To cancel a shift, you MUST do so in the app:
Open the shift in the app
Scroll down, follow the cancellation steps, and provide a detailed reason for the cancellation.
What to do if you're sick:
We understand that illness happens and may sometimes disrupt your schedule.
Cancel as soon as you feel unwell directly in the app.
If you have any questions about this policy, please don’t hesitate to reach out to us!