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Why is my document in "Pending" status?

Common reasons a document sits in Pending — and what to do about it.

🟣 Pending means the document has been extracted successfully and is waiting on one or more approvers to review it. It's the normal "waiting for a person" state in the workflow.

Why documents land in 🟣 Pending

  • The Agent has approvers configured. As soon as extraction finishes, 🟣 Pending is the default next step.

  • The document was previously 🔴 rejected and then edited — editing automatically sends it back to 🟣 Pending.

  • A supporting document (like a receipt match for an AP invoice) cleared, and the invoice moved out of 🔵 Waiting into 🟣 Pending.

What to do

  1. Open the document — look at the approval panel at the top to see who still needs to approve

  2. If it's waiting on you, review the extracted fields and click Approve or Reject

  3. If it's waiting on someone else, use Send Notification to remind them

🟣 Pending vs. 🔴 Error vs. 🔵 Waiting

Don't confuse 🟣 Pending with other "in-progress" statuses:

  • 🟣 Pending — waiting on a human approver. Normal.

  • 🔴 Error — something failed (extraction, ERP push, validation). Needs fixing.

  • 🔵 Waiting — AP Invoice awaiting matching receipts before it can proceed.

See Understanding document statuses for the full lifecycle.

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