Attention!
Please note that when accessing the GC3 Panel, it is important not to fully unscrew the bottom screw. Doing so may cause the screw to become stripped.
Seeing a Radio Not Responding or Dual-Path Communication (cellular) error? The following steps will help resolve this.
Tools Needed: Small Phillips-head screwdriver
1️⃣ Ensure System Disarmed: Make sure the system is disarmed and ready to be worked on.
2️⃣ Unplug Transformer: Disconnect the transformer from the wall plug.
3️⃣ Remove Panel: Loosen the set screw at the bottom of the panel and remove it from the wall by pulling on the bottom two corners.
4️⃣ Disconnect Panel Battery: Disconnect the panel battery by removing the battery connector.
5️⃣ Wait for 20-30 Seconds: Let the panel sit for 20-30 seconds to reset.
6️⃣ Plug Battery Back In: Reconnect the panel battery, ensuring the wire is tucked into the panel.
7️⃣ Remount Panel: Place the panel back onto the wall mount by hooking it from the top, swinging it down, and clipping it into place.
8️⃣ Plug Transformer Back In: Reconnect the transformer to the wall plug.
9️⃣ Wait 2-5 Minutes: Allow the panel to power back on and establish a connection for 2-5 minutes.
🔟 Start Radio Test: On the home screen, tap "System Settings."
Enter the 4-digit master code.
Scroll down and select "Cell Radio Swap."
Press "Start Radio Test," and wait for the panel to show "Successful"
Press "Done," then press the back arrow.
Please take a moment to make sure that the set screw is tightened securely to prevent your panel from falling off the base plate.
For more personalized help, you can reach our technical support team at:
🇺🇸 US Local: 385-832-9055 (USA)
🇨🇦 Canada Local: 587-844-5377 (Canada)
Our team is available at these times:
Monday to Saturday: 6 am to 8 pm MST
To ensure we can provide the best assistance, we recommend being on-site when calling our numbers. We often need to guide customers through troubleshooting steps.
Remember, we're here to help you every step of the way. Don't hesitate to reach out if you have any additional questions or need further guidance. 😊🔧