Losing the key to your electronic door lock can be a distressing experience, especially when you need to access your home quickly. However, it's important to remember that Fluent Home's smart locks are designed with multiple access methods for just such situations. Here's what you can do if you find yourself in this predicament:

Most electronic door locks are equipped with a keypad located on the exterior. This feature allows you to enter a code to unlock the door. If you've set up a personal access code, simply key it in to gain entry. This is a convenient and immediate solution if you can't locate your physical key.

Another effective method is using the Fluent Home App. The app allows you to unlock your door from your smartphone remotely. This is particularly useful if you're away from home or if you want to grant access to someone else without providing a physical key.

Before proceeding to call a locksmith, it's important to consider that the inability to access your home using the phone or keypad might often be due to low batteries in the lock. For detailed instructions on how to replace the batteries for your specific model, please visit our Door Lock Knowledge Base. Electronic door locks rely on battery power, and when left unattended, batteries can deplete, leading to lock malfunctions. We strongly advise regularly checking and replacing the batteries in your electronic door lock to avoid being locked out. This simple maintenance step can save you time and inconvenience in the future.

If you are unable to gain access through the keypad or the Fluent App, and there is no secondary entrance to your home, the next step is to contact a locksmith. A professional locksmith can help you gain entry to your house. Once inside, it's crucial to contact our Fluent Home support team for assistance with your door lock. They will provide guidance and support to address any issues with the lock and ensure your home security system is functioning correctly.

For further assistance and information, please feel free to contact our support team at:

Our team is available at these times:

You can also reach us via email at support@fluenthome.com.