Cancellation and Refund Scenarios
Cancellation 48 Hours or More Before Booking:
If you cancel your booking 48 hours or more before the scheduled time, you will receive a full refund of the booking amount, minus any applicable fees.
Cancellation Within 48 Hours of Booking:
If you cancel your booking within 48 hours of making the reservation but before the booking occurs, you will not be eligible for a refund.
Post-Booking Refund Requests:
Please note that once a booking has taken place, guests are not eligible to request a refund. However, if you have any concerns or require assistance, you can contact the Fluxo help team, and we will do our best to support you.
Important Notes
All cancellations must be made through the Fluxo platform
Refunds will be processed back to the original payment method used at the time of booking, typically within 5-10 business days.
Fees deducted during the booking process are non-refundable.