Fluxo Host Refund Policy
At Fluxo, we value our hosts and aim to ensure a clear understanding of our refund policy. Please review the following guidelines regarding cancellations and refunds:
Cancellation and Refund Scenarios for Hosts
Guest Cancellation 48 Hours or More Before Booking:
If a guest cancels their booking 48 hours or more before the scheduled time, they will receive a full refund of the booking amount, minus any applicable fees. In this case, you will not receive the 80% payment for that booking.
Guest Cancellation Within 48 Hours of Booking:
If a guest cancels their booking within 48 hours of making the reservation but before the booking occurs, the guest will not receive a refund. As the host, you will retain the 80% payment for the booking.
Host Cancellation 48 Hours or More Before Booking:
A host may cancel an upcoming booking 48 hours or more before the scheduled time, the guest will receive a full refund of the booking amount, minus any applicable fees. In this case, the host will not receive the 80% payment for that booking.
Host Cancellation Within 48 Hours of Booking:
If a booking is within 48 hours a host may not initiate a cancellation request, However, if you have any concerns or require assistance, please contact the Fluxo help team for support.
Post-Booking Refund Requests:
If a booking has already taken place, hosts are not eligible to request a refund. However, if you have any concerns or require assistance, please contact the Fluxo help team for support.
Important Notes:
All cancellations and refund requests must be managed through the Fluxo application.
Adjustments to the payouts received by hosts will include recovery of cancelled bookings. This may result in your account going into a negative balance. In such cases, Fluxo reserves the right to hold future payments until your balance is positive or recover the funds from your linked account.
Fees deducted during the booking process are non-refundable.