This guide will help your billing team troubleshoot common questions and discrepancies when reconciling a Flytedesk check with your in-house books.
Reconciling Flytedesk checks with your books
Here are some common reasons why an amount on a check we sent you differs from an in-house ledger or invoice:
Commission difference. Double-check that Flytedesk's 20% commission was applied to the amount on your books.
Date range. We receive payments from national buyers in monthly installments. Your check will reflect the cost of all the ads that ran in one month for any "months" Flytedesk has been paid for at the time of payout. If you expect payment for ads that ran across two months, we will deliver those payments in separate installments.
Additional fees, like printing or shipping fees. Please let us know if any additional fees apply, and make sure they are reflected in the price on the ad you are approving.
Contact your Account Manager for help understanding our terms and conditions, commission model, and payment process.
Getting into details
To see a line-by-line of all the invoices for which we've processed the payment, go to the Invoices tab on the left hand side.
Each invoice is a separate line item and covers a single month that's listed under the Billing Period. You can view each invoice by clicking on it where you can see the ads that we ran with you in a single month.
Got more billing questions? Reach out to your Account Manager or our Billing Team at ap@flytedesk.com.