These are some of the most frequently asked questions about Flytedesk's national payments process. You might also find these resources helpful:
What do we need to do to get paid?
When a national buyer places an order on the Flytedesk platform, you will receive an email from the platform letting you know that you have an order pending approval. From here, you need to review the order in your Flytedesk account and approve or request changes to the insertion order (IO). Please make sure you verify all your ads within 3 days of their run dates to ensure payment. Make sure there's a billing address on your account. And also make sure that the billing contact keeps an eye out on an email from Bill.com, our 3rd party payment vendor. That's it!
What do I do if I can't set up a Bill.com account?
Bill.com, our third party payment vendor, requires that you fill in your bank account information to create an account. If you don't have to access to your bank account information and would rather receive a check payment, then there's nothing else that you need to do. Our team will automatically process your check payment even if you don't have a Bill.com account.
When should I expect payment for an ad we ran?
Payments are processed on a net-60 cadence. You can expect to receive payment starting 60 days from the end of the month which an ad ran. (Ex: If an ad ran in March, you should expect an email from Bill.com indicating that payment is processing and on its way to you at the end of May.)
I received a check for an amount that's different from what I was expecting. Why?
Flytedesk deducts a 20% commission fee for every national ad. Check out our Ideal Media Kit to ensure your prices are aligned with the market rates.
Can you reissue a check if it got lost in the mail or under a stack of books on my desk?
Our paper checks do expire so please make sure to cash them in as soon as you receive them, but in the unfortunate event that you lost a check or forgot to cash it, we can issue a new one. Email your Account Manager with the check/invoice number, the amount, and the date issued and they can help you out.
How do I add or update my billing address?
You can edit your billing info from your organization settings page under 'Settings' > 'Organization.'
Can you pre-pay us?
No; we require verification after the ad runs to process payment.
Do you need us to send you an invoice?
Nope. We process all our payments through the Flytedesk platform, which you can manage entirely within your Flytedesk account. Please double check that the balance you are expecting matches the balance on your Flytedesk National Invoice, because this is the amount we're planning to send you.
Who do I send an invoice to?
Again, invoicing us isn't necessary - but feel free to email the invoice to your Account Manager.
How do I add our billing staff to my Flytedesk account?
Invite your billing staff to join your account's team from your 'Settings' > 'Team' page. Just type in the email address of the team member you would like to invite. Selecting a role allows you to control what parts of the platform people can access/edit. Read here to learn more about team members & roles.
More questions? Email your Account Manager.