When to submit an eligibility ticket?
If you see the following in FFD:
Inactive/invalid insurance status
Missing NQ link
Undetermined insurance (Cigna National patients are the biggest population)
Default Payment Method
Need to determine number of covered visits for a member
Best practice is to look at your schedule the day before or morning of the visits to determine if any of them require an eligibility check.
To verify or update your member's insurance coverage submit an Eligibility ticket here.
Please submit Eligibility ticket here