Welcome to Foodsmart Nutrition Network (FNN)
Welcome to the Foodsmart team! The Foodsmart Nutrition Network (FNN) is your primary resource hub designed to empower you with the most up-to-date, evidence-based nutrition information, tools, and resources to support your work with members. Whether you are preparing for member visits, looking for best practice guidelines, or need quick answers during consultations, FNN is here to make your workflow seamless and efficient.
What is FNN?
FNN is an online, centralized platform that houses comprehensive nutrition content, clinical guidelines, educational materials, and important resources. It acts as a knowledge base and virtual assistant to support you in delivering personalized nutrition care that aligns with Foodsmart’s standards and vision.
Why Use FNN?
Access to Trusted Resources: FNN contains all validated clinical protocols, nutrition guidance, educational articles, and member engagement tools.
Enhances Member Care: By using the resources in FNN, you provide consistent, accurate, and up-to-date nutrition advice to members.
Streamlines Your Workflow: Instead of searching multiple places, FNN consolidates all the critical information in one user-friendly platform.
Continuous Learning: FNN is regularly updated with new research and best practices to keep your knowledge current.
Support & Troubleshooting: Integrated tools help you create support tickets or access help quickly via the virtual assistant FIN.
How to Access FNN
You can access FNN directly through your Foodsmart portal:
Select Foodsmart Home Base from your Okta Verify tiles.
Scroll to the bottom of the page and click on Foodsmart Nutrition Network (FNN).
FNN offers quick tips, answers to frequently asked questions, ticket submission options, and helpful navigation support to make your experience seamless.
Navigating FNN: Key Features
1. Virtual Assistant (FIN)
FIN is your on-demand helper within FNN.
You can ask FIN for articles and to help create support tickets by selecting a series of prompts or “bubbles,” guiding you step by step to the information or action you’re looking for. FIN pops up automatically while in FNN
📌Note: You cannot type arbitrary search terms into FIN, but you can use the main search bar in FNN for detailed queries.
2. Search Bar
Use the search bar at the top to find articles, protocols, and resources by keywords, topics, or conditions.
3. Categories & Sections
Foodsmart Bucks
Member Billing Support
RD Employment Admin Support
Foodsmart Platform & Apps
Member Food Delivery Support
Health Plans
MNT: Billing/Charting/Programs
FAQs
4. Articles & Protocols
Each article is structured for easy reading and reference.
Use these during preparation for member visits to ensure the best care.
Importance of Thorough Review
Preparation: Review relevant protocols and materials before member visits to feel confident and deliver high-quality care.
Consistency: Ensures that all RDs provide consistent information aligned with Foodsmart standards.
Up-to-date Care: Staying informed on new content in FNN helps you provide current, evidence-based advice.
Efficiency: Knowing where to find information quickly saves time and reduces member wait time.
Best Practices for Using FNN
Spend time familiarizing yourself with the platform before your first member visits.
Use the tips and mock sessions provided as references to reduce overwhelm.
Bookmark frequently used resources or protocols.
Leverage FIN for quick guidance or to report technical issues.
If unsure about a protocol or resource, check the article details or contact RD Support.
Additional Tips & Reminders
Stay Engaged: FNN updates regularly; make it a habit to check for new materials.
Feedback: Use the ticket system to suggest improvements or report issues.
Training Support: Join scheduled Foodsmart group training sessions (Onboarding in Action-FNN) if you need extra help navigating FNN. This training can be accessed in Workramp under events.
Troubleshooting & Help
If you encounter issues accessing resources or the virtual assistant FIN, please submit a general bug ticket within FNN.
Your Foodsmart onboarding team is available for assistance if you have questions about using FNN or any of its features.
The Foodsmart Nutrition Network is your comprehensive toolkit for delivering excellent nutrition care to members. Mastering the use of FNN will help you provide consistent, evidence-based, and personalized nutrition support efficiently. Embrace this platform to enhance your workflow, support your professional growth, and improve member outcomes.