If you have a member who is acting aggressive, acting inappropriately, etc email rdescalations@zipongosupport.zendesk.com.
The email should include:
Patient ID
Health Plan
Date of incident/complaint
Description of incident/complaint
This email will go to our member support team who will investigate and reach out to you if there are any questions or next steps needed.
Emergency/Critical Incidents will still be available to submit a ticket on FNN. These include mental health crises, medical emergencies and suspected child or elder abuse/neglect.