Introduction
Forento sends a few transactional emails to members of your platform on your behalf. These emails are touchpoints between you and your customers as they interact with your platform, and are triggered by user actions such as requesting a new password.
These emails are per standard sent from a Forento sender address. But, you can connect your own email address if you'd like to host a fully branded user experience.
Tip: You can also customize the contents of these emails, either in clear text or with custom HTML. Here's a guide: 📧 Customizing student emails
How to connect a custom email address
Forento enables you to connect your custom email account through SMTP (Simple Mail Transfer Protocol). By configuring SMTP, you can send emails through your own email server allowing the emails to appear as if they are coming directly from your custom email address.
Connecting your custom email address isn't harder than grabbing data from your email provider and entering it into Forento. The required information from your email provider is:
Host: The server address for sending emails, typically in the format "smtp.your-email-provider.com".
Port: The communication endpoint, usually 25, 465, or 587.
Email Address: Your full email address, for example, "you@example.com".
User: This is often the same as your email address.
Password: The password for your email account.
Where you may find this information depends on what provider you're using for your email services. But, here are a few suggestions on where you might be successful.
Host and Port:
Check your email provider's documentation or support section.
Look for SMTP server settings.
Email Address and User:
Typically, this is just your full email address.
Password:
Use the password you use to log in to your email account.
If you use two-factor authentication, you might need to generate an app-specific password from your email account settings. Check your provider's documentation or support section for this.