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Log in trouble

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Written by Forma Pilates
Updated over a week ago

If you’re having trouble with your password, consider the following possibilities:

  • Did you sign up with a typo in your email address, or an address different than the one you’re using to sign in? Try to find the confirmation email from when you signed up to verify the address you should be using.

  • Punctuation makes a difference. If you signed up with email.email@gmail.com, but are trying to sign in with emailemail@gmail.com, our system will not consider those the same addresses.

  • The end of your email address matters. For example, @gmail.com and @googlemail.com may be the same to Google, but our system will see them as different email addresses.

  1. Click Sign in in the top right corner of the page

  2. Enter your email address. If you are an active customer, you will be immediately emailed a verification code. Enter your code on sig in page

  3. You will then be signed in to watch your video content.

    Note: If you do not receive a verification code, it's likely that you are using an incorrect email address. Please try any other addresses you own. Check all of your email inboxes for a 'Start watching' email from no-reply@formapilates.app (search for 'Start watching').

    Please, check "junk" folder

Search the Help Center to find answers or, if you're still having trouble, contact us.

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