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Why am I having trouble requesting a ride, or launching the Freebee app?
Why am I having trouble requesting a ride, or launching the Freebee app?

My Freebee app is not working.

Updated over a week ago

Please reach out to us by chatting with our automated assistant, Robby, below. When prompted to fill out the contact form, please provide the following details, while selecting the topic as "Mobile App". This information will play a big role in troubleshooting the problems you're experiencing:

• The type of device you're using.
• The OS version installed on your device.
• The last update you performed on your device.

• The last update you installed for the Freebee app.

• Any screenshots illustrating the issues you’ve encountered.

One of our dedicated agents will reach out to you as soon as possible with some troubleshooting solutions.

Please note: The Ride Freebee app requires iOS 14.0 or later and/or Android 6.0 or later. Also, the Ride Freebee app is only accessible within the United States.

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