Skip to main content

How do I request a ride in an area that has inner and outer zones?

Requesting a ride with service limitations.

Updated over 2 months ago

When requesting a ride in a service area, such as Delray Beach or Homestead, it is important to understand the boundaries of the inner and outer zones. These zones are created by our service partners to ensure efficient wait times and prevent abuse of the service. In this article, we will explain what the inner and outer zones are and how they affect your ride requests.

What are Inner and Outer Zones?

The inner and outer zones are designated areas within a service area. The inner zone is typically located at the heart of the service area and covers popular destinations such as downtown areas, shopping centers, and beaches. The outer zone covers everything else within the service area.

How Do Inner and Outer Zones Affect My Ride Requests?

When requesting a ride in a service area, your ride must either begin or end within the dedicated inner zone. If your pickup or drop-off location is outside of the inner zone, your request may be denied. This is to ensure that the service is used appropriately and efficiently for all passengers.

Example of Inner and Outer Zones

Let's take a look at an example to better understand how inner and outer zones work. In Delray Beach, the inner zone covers Atlantic Avenue, the businesses around it, and the beachfront. This means that if you request a ride from or to any location within this area, your request will be accepted. However, if you request a ride from and to a location outside of this area, your request may be denied.


For more information regarding your individual service area's rules and the areas of coverage, please visit this link.

Did this answer your question?