Welcome to Conch Connect powered by Freebee! We're thrilled to be a part of the Key West / Stock Island community and provide you with convenient and affordable transportation options. Our service covers the southern-most part of the Florida Keys, offering point-to-point and on-demand rides for a low cost. Whether you're a local or a visitor, we're here to help you get around with ease.
Requesting a Ride
If you're ready to request your first ride, follow the steps below to get started.
Step 1: Download the Ride Freebee App
To begin using our service, you'll need to download the Ride Freebee app. You can find the app on the App Store or Google Play by clicking here.
Step 2: Request a Ride
Open the Ride Freebee app and you'll be taken to the home screen. Here, you'll see a pink button that says "Request a Ride." Tap on this button and you'll then be prompted to enter your pickup and drop-off locations, as well as the number of passengers in your group. It's important to accurately input the number of passengers, as this will affect your fare cost. Once you've entered all the necessary information, confirm your ride and you're all set!
Step 3: Enjoy Your Ride
Sit back, relax, and enjoy your ride with Conch Connect powered by Freebee. Our friendly drivers will take you to your destination safely and efficiently. And don't forget to leave a review and let us know how we did!
That's all there is to it! We hope this guide has been helpful in getting you started with our service. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. Thank you for choosing Conch Connect powered by Freebee for your transportation needs.
Hours
Our Conch Connect hours of operation are as follows:
Monday - Sunday: 5am - 9pm (All requests must be received 30 minutes prior to closing time).
Service Area
For more information on our area of coverage, please visit here.
Payment Details
Before requesting a ride on Ride Freebee, it is important to have a valid credit or debit card added to your account. This ensures a smooth and hassle-free experience when using our services. There are two easy ways to add a payment method on the Ride Freebee app.
Method 1: Adding a Payment Method at the "Confirm your ride" Screen
When you are ready to request a ride, you will be taken to the "Confirm your ride" screen. At the bottom of this screen, you will see a fillable section that requires you to add and fill out your payment information. This includes your credit or debit card number, expiration date, and security code. Please note that the Ride Freebee app will not allow you to fully request a ride until you have added these details.
Method 2: Adding a Payment Method through the Ride Freebee App Home Screen
If you prefer to add a payment method before requesting a ride, you can do so through the Ride Freebee app home screen. Simply tap on the three adjacent lines on the top right corner to bring up the menu. From the menu, select "Payments" and then "Add credit/debit card". You will then be prompted to fill out all of the required fields, including your card information and billing address.
For a visual guide on how to add a payment method, please watch the video below:
Fare
All ride charges are calculated based off of how many passengers are riding in the Freebee. The cost associated is $2 per passenger (3 people = $6 fare).
Cash-Free Payments
Conch Connect powered by Freebee is primarily a cashless service. Don’t have a credit card? Please visit any of these local stores to purchase a pre-paid credit card with cash in the dollar amount of your choosing:
CVS Pharmacy | 530 Truman Ave, Key West, FL 33040 |
CVS Pharmacy | 500 Duval St, Key West, FL 33040 |
CVS Pharmacy | 101 Duval St, Key West, FL 33040 |
CVS Pharmacy | 2790 N Roosevelt Blvd, Key West, FL 33040 |
CVS Pharmacy - Stock Island | 5610 Overseas Hwy, Stock Island, FL 33040 |
Walgreens Pharmacy | 527 Duval St, Key West, FL 33040 |
Walgreens Pharmacy | 2805 N Roosevelt Blvd, Key West, FL 33040 |
Publix at Key Plaza Shopping Center | 1112 Key Plaza, Key West, FL 33040 |
Publix at Searstown Shopping Center | 3316 N Roosevelt Blvd, Key West, FL 33040 |
Winn-Dixie | 2778 N Roosevelt Blvd, Key West, FL 33040 |
Dollar Tree | 1120 Key Plaza, Key West, FL 33040 |
Family Dollar | 3114 Flagler Ave, Key West, FL 33040 |
Note that reloadable cards, such as American Express “Serve”, can be refilled when empty without requiring the purchase of a new card. Once you have your prepaid card, you can set up your Ride Freebee account on your smart phone with the appropriate payment details.
Ride Request Accessibility
Requesting a ride works primarily through the Ride Freebee app. You'll find that it's easy to use and offers plenty of features that will enhance your experience all-together, it offers:
Live GPS tracking.
ETAs that are updated in real-time.
Direct communication with our drivers.
Local deals and discounts within the app.
And more!
If for any reason you are having trouble requesting your ride through the app or if you are in need of a ride with special accommodations (I.e an ADA or a wheelchair accessible ride) please reach out using Freebee's Dispatch Line: (855) 918-3733. One of our agents will be glad to assist you in putting your ride together.
Please note that the Conch Connect service will still require payment confirmation via a text message link that is sent to you directly after the ride is requested. Once you've confirmed your payment info, your ride will then be placed into the active queue of rides.