Under Massachusetts regulations pre-recorded classes taken when a live instructor is online and available for realtime interaction may count as live time. This means that you may take pre-recorded topics during these interaction sessions and they will count towards your live seat time requirement, because an instructor is online and available for realtime interaction with you. You may interact with the instructor at any time during these sessions to get answers to your questions, or for more information about the topic subject matter.
How can I access the live interaction sessions?
You can access the live interactions sessions on the 'On Demand Topics' page:
If there is an instructor online and available, the top right-hand corner of the page will display how long they are available for along with their name. The system will count progress during an active session towards your live seat time automatically.
Where can I find the schedule for the live interaction sessions?
You can view the upcoming schedule by clicking on 'View More Upcoming Instructor Interaction Sessions':
After clicking this button, you will be able to view the upcoming session schedule and the instructors for each session.
Do live interaction sessions use up live stream hours?
No, they won't use your live stream hours.
Do I need to do anything to start the session?
No. The software will track and categorize your time based on when your instructor comes online, and goes offline. The instructor controls when the session begins and ends.
How can I interact with the instructor?
You can interact with your live instructor by clicking on 'Chat with Instructor':
This will open the interaction interface, and automatically populate it with information for your instructor to add context to your conversation and questions.
What happens when the instructor goes offline?
Once the live interaction session is over you'll receive an alert informing you that the instructor is no longer online. The software will then show that the live instructor is offline. Any additional time you spend taking the topic after your instructor goes offline will be counted towards your state permitted on-demand time (so long as you have on-demand hours remaining).